# Strigo Access

**URL:** <https://discuss.elastic.co/t/strigo-access/350592>\
**Category:** Elastic Training\
**Created:** [January 8, 2024, 2:19pm UTC](https://discuss.elastic.co/t/strigo-access/350592 "2024-01-08T14:19:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![msaunders](https://avatars.discourse-cdn.com/v4/letter/m/59ef9b/32.png) [@msaunders](https://discuss.elastic.co/u/msaunders)\
**Post date:** [January 8, 2024, 2:19pm UTC](https://discuss.elastic.co/t/strigo-access/350592/1 "2024-01-08T14:19:12Z")

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Course: Data Analysis with Kibana  
Version: On-demand  
Question: When I try to connect to the strigo lab environment for the first time, I get the following error: "Unfortunately, we cannot connect you to this training environment. This could happen if you're not enrolled in the course, or if you signed-in to Strigo with a different address than the one you enrolled in this course with."

I have double checked the email address I'm using, and I continue to get the same error.

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**Author:** ![carly.richmond](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/carly.richmond/32/104935_2.png) [@carly.richmond](https://discuss.elastic.co/u/carly.richmond)\
**Post date:** [January 8, 2024, 6:10pm UTC](https://discuss.elastic.co/t/strigo-access/350592/2 "2024-01-08T18:10:42Z")

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Hi @msaunders,

Welcome to the Elastic community! Can you share which course you are having this issue with? Can you also check the email address is the same and there's no typos?

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [February 7, 2024, 6:11pm UTC](https://discuss.elastic.co/t/strigo-access/350592/3 "2024-02-07T18:11:06Z")

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