# Strigo "cannot connect you to this training environment" **URL:** \ **Category:** Elastic Training\ **Created:** [April 18, 2020, 8:49pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679 "2020-04-18T20:49:11Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![nzdpa](https://avatars.discourse-cdn.com/v4/letter/n/aca169/32.png) [@nzdpa](https://discuss.elastic.co/u/nzdpa)\ **Post date:** [April 18, 2020, 8:49pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/1 "2020-04-18T20:49:12Z")
Hi I'm trying to do _Kibana Fundamentals: Limited Offer_ and when I get to the lab I get the following Strigo error when it loads. ![Strigo_cannot_connect](https://us1.discourse-cdn.com/elastic/original/3X/d/6/d60826743ecf4c7a32983ebed18fa4a96bca204f.jpeg) I have given it 24 hours in case it was caused by having a lab still running from an earlier course, but it is still coming up. I have also tried another course _Anomaly Detection for Cybersecurity_ and I get the same error on that course. What can I do to get access to the lab environment? Or is it possible to download the labs to complete on my own machine? ---
**Author:** ![Melvyn](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/melvyn/32/35269_2.png) [@Melvyn](https://discuss.elastic.co/u/Melvyn)\ **Post date:** [April 20, 2020, 1:14am UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/2 "2020-04-20T01:14:50Z")
Hey David. Thanks for reaching out. Are you using the same email address than the one used for the registration of the training? If yes then send it to me via PM and I will manually register you. ---
**Author:** ![castlemouse10](https://avatars.discourse-cdn.com/v4/letter/c/5fc32e/32.png) [@castlemouse10](https://discuss.elastic.co/u/castlemouse10)\ **Post date:** [May 5, 2020, 4:31pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/3 "2020-05-05T16:31:06Z")
@Melvyn I'm having exactly the same problem as David. I am using the same e-mail as the one used to register for the training. Can you please help me? ---
**Author:** ![Melvyn](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/melvyn/32/35269_2.png) [@Melvyn](https://discuss.elastic.co/u/Melvyn)\ **Post date:** [May 5, 2020, 5:06pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/4 "2020-05-05T17:06:38Z")
Can you send me your email in private message? ---
**Author:** ![arannya.mukherjee](https://avatars.discourse-cdn.com/v4/letter/a/46a35a/32.png) [@arannya.mukherjee](https://discuss.elastic.co/u/arannya.mukherjee)\ **Post date:** [May 18, 2020, 8:32pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/5 "2020-05-18T20:32:02Z")
@Melvyn I am having the same issue as well. Trying to access labs for "Installing and Scaling ECE" while i was able to access "ECE Fundamentals" labs few days back with no issues. Used same email id all across. Please help! ---
**Author:** ![Melvyn](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/melvyn/32/35269_2.png) [@Melvyn](https://discuss.elastic.co/u/Melvyn)\ **Post date:** [May 19, 2020, 11:38am UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/6 "2020-05-19T11:38:30Z")
Can you send me a PM with your email address ---
**Author:** ![BrijPat](https://avatars.discourse-cdn.com/v4/letter/b/b3f665/32.png) [@BrijPat](https://discuss.elastic.co/u/BrijPat)\ **Post date:** [May 24, 2020, 4:26pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/7 "2020-05-24T16:26:22Z")
Hello I'm having the same issue. I registered with the same email as I used to login to strigo labs. I'm trying to register for Observability Fundamentals. ---
**Author:** ![BrijPat](https://avatars.discourse-cdn.com/v4/letter/b/b3f665/32.png) [@BrijPat](https://discuss.elastic.co/u/BrijPat)\ **Post date:** [May 24, 2020, 4:28pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/8 "2020-05-24T16:28:08Z")
@Melvyn I have sent you a PM ---
**Author:** ![jeffersfp](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jeffersfp/32/69228_2.png) [@jeffersfp](https://discuss.elastic.co/u/jeffersfp)\ **Post date:** [May 27, 2020, 9:06pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/9 "2020-05-27T21:06:43Z")
I'm facing the same issue... I did create a fresh new account with the same e-mail address I did create my Elastic Cloud account. An interesting fact is that I did create the Strigo account by connecting with my Google account. Both accounts (Elastic Cloud and Strigo) are using my main e-mail address). Can you please manually register me? Thanks in advance. ---
**Author:** ![jeffersfp](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jeffersfp/32/69228_2.png) [@jeffersfp](https://discuss.elastic.co/u/jeffersfp)\ **Post date:** [May 27, 2020, 9:08pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/10 "2020-05-27T21:08:44Z")
Nvm it suddenly worked! Thx and sorry for bothering 🙂 ---
**Author:** ![paulotrlopes](https://avatars.discourse-cdn.com/v4/letter/p/3be4f8/32.png) [@paulotrlopes](https://discuss.elastic.co/u/paulotrlopes)\ **Post date:** [June 3, 2020, 1:11am UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/11 "2020-06-03T01:11:22Z")
Hello, I created my account today and I have the same problem to log in to the lab. Can you help me? Thanks! ---
**Author:** ![spyderman4g63](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spyderman4g63/32/64172_2.png) [@spyderman4g63](https://discuss.elastic.co/u/spyderman4g63)\ **Post date:** [June 3, 2020, 1:37pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/12 "2020-06-03T13:37:42Z")
I'm experiencing the same issue today. I tried to do the first lab and used the same email address to register for elastic and strigo but it can't connect. ---
**Author:** ![paulotrlopes](https://avatars.discourse-cdn.com/v4/letter/p/3be4f8/32.png) [@paulotrlopes](https://discuss.elastic.co/u/paulotrlopes)\ **Post date:** [June 3, 2020, 2:05pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/13 "2020-06-03T14:05:55Z")
Hi, Spyderman, Just send an email to [training@elastic.co](mailto:training@elastic.co) They respond very quickly. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [July 3, 2020, 2:06pm UTC](https://discuss.elastic.co/t/strigo-cannot-connect-you-to-this-training-environment/228679/14 "2020-07-03T14:06:00Z")
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