# Strigo Errors **URL:** \ **Category:** Elastic Training\ **Created:** [May 18, 2023, 2:21am UTC](https://discuss.elastic.co/t/strigo-errors/333705 "2023-05-18T02:21:14Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![rhink256](https://avatars.discourse-cdn.com/v4/letter/r/edb3f5/32.png) [@rhink256](https://discuss.elastic.co/u/rhink256)\ **Post date:** [May 18, 2023, 2:21am UTC](https://discuss.elastic.co/t/strigo-errors/333705/1 "2023-05-18T02:21:14Z")
Course: Elasticsearch Engineer Version: On-demand Question: When I try to connect to the strigo lab environment for the first time, I get the following error: "Unfortunately, we cannot connect you to this training environment. This could happen if you're not enrolled in the course, or if you signed-in to Strigo with a different address than the one you enrolled in this course with." I have double checked the email address I'm using, and I continue to get the same error. ---
**Author:** ![Ana\_B](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ana_b/32/109015_2.png) [@Ana\_B](https://discuss.elastic.co/u/Ana_B)\ **Post date:** [May 18, 2023, 3:06am UTC](https://discuss.elastic.co/t/strigo-errors/333705/2 "2023-05-18T03:06:10Z")
Hi @rhink256 !Can you please send us an email to [training@elastic.co](mailto:training@elastic.co) so we can further look into this? Many thanks! ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [June 17, 2023, 3:06am UTC](https://discuss.elastic.co/t/strigo-errors/333705/3 "2023-06-17T03:06:51Z")
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