# Strigo Lab Access

**URL:** <https://discuss.elastic.co/t/strigo-lab-access/350576>\
**Category:** Elastic Training\
**Created:** [January 8, 2024, 12:21pm UTC](https://discuss.elastic.co/t/strigo-lab-access/350576 "2024-01-08T12:21:44Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![PARAS\_PAUL1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/paras_paul1/32/130596_2.png) [@PARAS\_PAUL1](https://discuss.elastic.co/u/PARAS_PAUL1)\
**Post date:** [January 8, 2024, 12:21pm UTC](https://discuss.elastic.co/t/strigo-lab-access/350576/1 "2024-01-08T12:21:44Z")

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Course: Elasticsearch Engineer  
Version: On-demand  
Question: When I try to connect to the strigo lab environment for the first time, I get the following error: "Unfortunately, we cannot connect you to this training environment. This could happen if you're not enrolled in the course, or if you signed-in to Strigo with a different address than the one you enrolled in this course with."

I have double checked the email address I'm using, and I continue to get the same error.

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**Author:** ![jessgarson](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jessgarson/32/129841_2.png) [@jessgarson](https://discuss.elastic.co/u/jessgarson)\
**Post date:** [January 8, 2024, 10:18pm UTC](https://discuss.elastic.co/t/strigo-lab-access/350576/2 "2024-01-08T22:18:29Z")

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Welcome @PARAS_PAUL1.

Are you still experiencing this issue? I did notice a [similar issue](https://discuss.elastic.co/t/strigo-access/350592) reported around the same time, so it might be worth checking in again to see if it's an intermittent issue.

Best,

Jess

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**Author:** ![PARAS\_PAUL1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/paras_paul1/32/130596_2.png) [@PARAS\_PAUL1](https://discuss.elastic.co/u/PARAS_PAUL1)\
**Post date:** [January 9, 2024, 5:12am UTC](https://discuss.elastic.co/t/strigo-lab-access/350576/3 "2024-01-09T05:12:52Z")

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Hi @jessgarson

I'm still facing the same issue.

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**Author:** ![Romain\_Geffraye](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/romain_geffraye/32/77053_2.png) [@Romain\_Geffraye](https://discuss.elastic.co/u/Romain_Geffraye)\
**Post date:** [January 9, 2024, 8:37am UTC](https://discuss.elastic.co/t/strigo-lab-access/350576/4 "2024-01-09T08:37:20Z")

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Sorry to hear that @PARAS_PAUL1 could you please send an email to [training@elastic.co](mailto:training@elastic.co) with the email address you used to register and mention the name of the course so we can fix it.

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**Author:** ![PARAS\_PAUL1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/paras_paul1/32/130596_2.png) [@PARAS\_PAUL1](https://discuss.elastic.co/u/PARAS_PAUL1)\
**Post date:** [January 9, 2024, 9:44am UTC](https://discuss.elastic.co/t/strigo-lab-access/350576/5 "2024-01-09T09:44:32Z")

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Hi @Romain_Geffraye

I've sent an email as you suggested.

Thank you!

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [February 8, 2024, 9:45am UTC](https://discuss.elastic.co/t/strigo-lab-access/350576/6 "2024-02-08T09:45:04Z")

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