# Strigo "Unfortunately, we cannot connect you to this training environment. "

**URL:** <https://discuss.elastic.co/t/strigo-unfortunately-we-cannot-connect-you-to-this-training-environment/237860>\
**Category:** Elastic Training\
**Created:** [June 19, 2020, 7:54pm UTC](https://discuss.elastic.co/t/strigo-unfortunately-we-cannot-connect-you-to-this-training-environment/237860 "2020-06-19T19:54:36Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![jonatanroot](https://avatars.discourse-cdn.com/v4/letter/j/ee59a6/32.png) [@jonatanroot](https://discuss.elastic.co/u/jonatanroot)\
**Post date:** [June 19, 2020, 7:54pm UTC](https://discuss.elastic.co/t/strigo-unfortunately-we-cannot-connect-you-to-this-training-environment/237860/1 "2020-06-19T19:54:36Z")

</div>

Hi

I'm trying to do "Observability Fundamentals" and "Elastic SIEM Fundamentals" but I'm getting the same error when I try to connect with the lab.

I am using the same email address, so I think this might be an error.

What can I do to get access to the lab environment?

---

<div class="post-metadata">

**Author:** ![joshstepp](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/joshstepp/32/66228_2.png) [@joshstepp](https://discuss.elastic.co/u/joshstepp)\
**Post date:** [June 19, 2020, 8:47pm UTC](https://discuss.elastic.co/t/strigo-unfortunately-we-cannot-connect-you-to-this-training-environment/237860/2 "2020-06-19T20:47:37Z")

</div>

@jonatanroot can you DM the e-mail address you used?

---

<div class="post-metadata">

**Author:** ![joshstepp](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/joshstepp/32/66228_2.png) [@joshstepp](https://discuss.elastic.co/u/joshstepp)\
**Post date:** [June 19, 2020, 9:00pm UTC](https://discuss.elastic.co/t/strigo-unfortunately-we-cannot-connect-you-to-this-training-environment/237860/3 "2020-06-19T21:00:48Z")

</div>

resolved