# Stuck on authentication URL and loose the entire connection why?
**URL:** https://discuss.elastic.co/t/stuck-on-authentication-url-and-loose-the-entire-connection-why/350096
**Category:** Kibana
**Tags:** elastic-stack-security
**Created:** [December 28, 2023, 6:02pm UTC](https://discuss.elastic.co/t/stuck-on-authentication-url-and-loose-the-entire-connection-why/350096 "2023-12-28T18:02:50Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Praful\_Shrivastava](https://discuss.elastic.co/u/Praful_Shrivastava)
#### Post date: [December 28, 2023, 6:02pm UTC](https://discuss.elastic.co/t/stuck-on-authentication-url-and-loose-the-entire-connection-why/350096/1 "2023-12-28T18:02:50Z")
I just tried to sign up for an Elastic Cloud free account with Google, and after creating a deployment using Google Cloud as the base, whenever I try to open the deployment, it stuck on the authentication URL and lost the entire connection. Even if I try with different accounts, they still have problems. I disable my entire antivirus, firewall, and endpoint, but still they happen. I try some different ways, like to open manage, open, and run the kibana, including Force Restart, and then try. I hope you take a look and provide me with corresponding guidance.
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### Author:  [@dadoonet](https://discuss.elastic.co/u/dadoonet)
#### Post date: [December 28, 2023, 8:25pm UTC](https://discuss.elastic.co/t/stuck-on-authentication-url-and-loose-the-entire-connection-why/350096/2 "2023-12-28T20:25:10Z")
Please see [Specialized Support from Designated Elastic Engineers | Elastic](https://www.elastic.co/cloud/elasticsearch-service/support) on how to raise a support ticket for Elastic Cloud 🙂
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### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [January 25, 2024, 8:25pm UTC](https://discuss.elastic.co/t/stuck-on-authentication-url-and-loose-the-entire-connection-why/350096/3 "2024-01-25T20:25:15Z")
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