# Support case submission broken? **URL:** \ **Category:** Meta Elastic\ **Created:** [May 19, 2022, 12:05pm UTC](https://discuss.elastic.co/t/support-case-submission-broken/305184 "2022-05-19T12:05:52Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![rugenl](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/rugenl/32/12887_2.png) [@rugenl](https://discuss.elastic.co/u/rugenl)\ **Post date:** [May 19, 2022, 12:05pm UTC](https://discuss.elastic.co/t/support-case-submission-broken/305184/1 "2022-05-19T12:05:52Z")
Our Gold license just renewed last month and I've been on vacation, so this is my first attempt to open a support case. There is a new field "Subscription", which can't be left empty but won't populate. I checked my subscriptions for my account and node are active. Has anyone else had this problem? ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [May 19, 2022, 11:03pm UTC](https://discuss.elastic.co/t/support-case-submission-broken/305184/2 "2022-05-19T23:03:14Z")
I've asked about this internally for you. ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [May 19, 2022, 11:17pm UTC](https://discuss.elastic.co/t/support-case-submission-broken/305184/3 "2022-05-19T23:17:47Z")
Looks like you got this all sorted. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [June 16, 2022, 11:18pm UTC](https://discuss.elastic.co/t/support-case-submission-broken/305184/4 "2022-06-16T23:18:16Z")
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