# Support-diagnostics **URL:** \ **Category:** Kibana\ **Created:** [January 20, 2022, 10:04am UTC](https://discuss.elastic.co/t/support-diagnostics/294925 "2022-01-20T10:04:16Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![jadhav.datta](https://avatars.discourse-cdn.com/v4/letter/j/db5fbb/32.png) [@jadhav.datta](https://discuss.elastic.co/u/jadhav.datta)\ **Post date:** [January 20, 2022, 10:04am UTC](https://discuss.elastic.co/t/support-diagnostics/294925/1 "2022-01-20T10:04:16Z")
Getting below error while run diagnostics my windows workstation , please help . JAVA\_HOME found, using C:\Program Files\Java\jdk-17.0.2 2022-01-20 10:38:47,017 main ERROR Unable to locate appender "diag" for logger config "root" Processing diagnosticInputs... Elasticsearch user password: \*\*\*\*\*\*\*\*\*\*\*\* Creating temp directory: C:\Users\x3y2\Downloads\diagnostics-8.2.6-dist\diagnostics-8.2.6\local-diagnostics Configuring log file. Diagnostic logger reconfigured for inclusion into archive Checking for diagnostic version updates. Issue encountered while checking diagnostic version for updates. Failed to get current diagnostic version from Github. If Github is not accessible from this environment current supported version cannot be confirmed. Getting Elasticsearch Version. Closing loggers. Archiving diagnostic results. Archive: C:\Users\x3y2\Downloads\diagnostics-8.2.6-dist\diagnostics-8.2.6\local-diagnostics-20220120-103920.zip was created Delete of directory:C:\Users\x3y2\Downloads\diagnostics-8.2.6-dist\diagnostics-8.2.6\local-diagnostics failed. Usually this indicates a permission issue org.apache.commons.io.IOExceptionList: C:\Users\x3y2\Downloads\diagnostics-8.2.6-dist\diagnostics-8.2.6\local-diagnostics at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:331) ~[commons-io-2.11.0.jar:2.11.0] at org.apache.commons.io.FileUtils.deleteDirectory(FileUtils.java:1192) ~[commons-io-2.11.0.jar:2.11.0] at co.elastic.support.util.SystemUtils.nukeDirectory(SystemUtils.java:51) [diagnostics-8.2.6.jar:8.2.6] at co.elastic.support.diagnostics.DiagnosticService.exec(DiagnosticService.java:98) [diagnostics-8.2.6.jar:8.2.6] at co.elastic.support.diagnostics.DiagnosticApp.main(DiagnosticApp.java:51) [diagnostics-8.2.6.jar:8.2.6] Caused by: java.io.IOException: Cannot delete file: C:\Users\x3y2\Downloads\diagnostics-8.2.6-dist\diagnostics-8.2.6\local-diagnostics\diagnostics.log at org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1344) ~[commons-io-2.11.0.jar:2.11.0] at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:324) ~[commons-io-2.11.0.jar:2.11.0] ... 4 more Caused by: java.nio.file.FileSystemException: C:\Users\x3y2\Downloads\diagnostics-8.2.6-dist\diagnostics-8.2.6\local-diagnostics\diagnostics.log: The process cannot access the file because it is being used by another process at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:92) ~[?:?] at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:103) ~[?:?] at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:108) ~[?:?] at sun.nio.fs.WindowsFileSystemProvider.implDelete(WindowsFileSystemProvider.java:275) ~[?:?] at sun.nio.fs.AbstractFileSystemProvider.deleteIfExists(AbstractFileSystemProvider.java:110) ~[?:?] at java.nio.file.Files.deleteIfExists(Files.java:1191) ~[?:?] at org.apache.commons.io.file.PathUtils.deleteFile(PathUtils.java:487) ~[commons-io-2.11.0.jar:2.11.0] at org.apache.commons.io.file.PathUtils.delete(PathUtils.java:392) ~[commons-io-2.11.0.jar:2.11.0] at org.apache.commons.io.FileUtils.forceDelete(FileUtils.java:1341) ~[commons-io-2.11.0.jar:2.11.0] at org.apache.commons.io.FileUtils.cleanDirectory(FileUtils.java:324) ~[commons-io-2.11.0.jar:2.11.0] ... 4 more **Fatal error occurred: Could not retrieve the Elasticsearch version due to a system or network error - unable to continue. Host connection** **Check diagnostics.log in the archive file for more detail.. Check diagnostics.log in the archive file for more detail.** C:\Users\x3y2\Downloads\diagnostics-8.2.6-dist\diagnostics-8.2.6\> ---
**Author:** ![jadhav.datta](https://avatars.discourse-cdn.com/v4/letter/j/db5fbb/32.png) [@jadhav.datta](https://discuss.elastic.co/u/jadhav.datta)\ **Post date:** [January 21, 2022, 12:05pm UTC](https://discuss.elastic.co/t/support-diagnostics/294925/2 "2022-01-21T12:05:58Z")
can you please help this error ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [February 18, 2022, 12:06pm UTC](https://discuss.elastic.co/t/support-diagnostics/294925/3 "2022-02-18T12:06:13Z")
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