# Support during upgrade from a version that has reached EOL

**URL:** https://discuss.elastic.co/t/support-during-upgrade-from-a-version-that-has-reached-eol/64497
**Category:** Elasticsearch
**Created:** [October 31, 2016, 10:34pm UTC](https://discuss.elastic.co/t/support-during-upgrade-from-a-version-that-has-reached-eol/64497 "2016-10-31T22:34:23Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![vvedantham](https://avatars.discourse-cdn.com/v4/letter/v/e480ec/32.png) [@vvedantham](https://discuss.elastic.co/u/vvedantham)
#### Post date: [October 31, 2016, 10:34pm UTC](https://discuss.elastic.co/t/support-during-upgrade-from-a-version-that-has-reached-eol/64497/1 "2016-10-31T22:34:23Z")

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Will I get support if I am facing issues upgrading from a version of ES that has reached EOL to a version that is supported (like 5.0) in case we encounter issues?

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### Author: ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)
#### Post date: [October 31, 2016, 10:39pm UTC](https://discuss.elastic.co/t/support-during-upgrade-from-a-version-that-has-reached-eol/64497/2 "2016-10-31T22:39:56Z")

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What do you mean by "support"?

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### Author: ![vvedantham](https://avatars.discourse-cdn.com/v4/letter/v/e480ec/32.png) [@vvedantham](https://discuss.elastic.co/u/vvedantham)
#### Post date: [November 1, 2016, 1:47pm UTC](https://discuss.elastic.co/t/support-during-upgrade-from-a-version-that-has-reached-eol/64497/3 "2016-11-01T13:47:35Z")

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Will we get technical guidance/help if we call in to your support with an issue when upgrading from the EOL version?

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### Author: ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)
#### Post date: [November 1, 2016, 9:14pm UTC](https://discuss.elastic.co/t/support-during-upgrade-from-a-version-that-has-reached-eol/64497/4 "2016-11-01T21:14:35Z")

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We provide support around the process to upgrade to a version that is not EOL, yes.  
We will also help to restore an EOL cluster that is not operational due to other issues, but there is no RCA provided.

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### Author: ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)
#### Post date: [July 5, 2017, 10:07pm UTC](https://discuss.elastic.co/t/support-during-upgrade-from-a-version-that-has-reached-eol/64497/5 "2017-07-05T22:07:41Z")

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