# Tilemap: Could not retrieve manifest from the tile service: status -1

**URL:** <https://discuss.elastic.co/t/tilemap-could-not-retrieve-manifest-from-the-tile-service-status-1/123516>\
**Category:** Kibana\
**Created:** [March 12, 2018, 9:38am UTC](https://discuss.elastic.co/t/tilemap-could-not-retrieve-manifest-from-the-tile-service-status-1/123516 "2018-03-12T09:38:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ssasporta](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ssasporta/32/13695_2.png) [@ssasporta](https://discuss.elastic.co/u/ssasporta)\
**Post date:** [March 12, 2018, 9:38am UTC](https://discuss.elastic.co/t/tilemap-could-not-retrieve-manifest-from-the-tile-service-status-1/123516/1 "2018-03-12T09:38:36Z")

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Using Kibana 5.4.1

While trying to visualize geoip, I am getting the following alert: `Tilemap: Could not retrieve manifest from the tile service: status -1`  
I can see the points but **no map in the background**.

I am running on a linux machine with no https connection to the internet.

Thanks  
Sharon.

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**Author:** ![Brandon\_Kobel](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/brandon_kobel/32/14829_2.png) [@Brandon\_Kobel](https://discuss.elastic.co/u/Brandon_Kobel)\
**Post date:** [March 12, 2018, 2:29pm UTC](https://discuss.elastic.co/t/tilemap-could-not-retrieve-manifest-from-the-tile-service-status-1/123516/2 "2018-03-12T14:29:44Z")

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@ssasporta the Tilemap uses an Elastic hosted WMS server, so if you don't have a connection to the internet you won't be able to see the tiles. You could potentially run your own WMS server and use this with the Tilemap, or create a firewall exception for the Elastic hosted WMS server.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [April 9, 2018, 2:30pm UTC](https://discuss.elastic.co/t/tilemap-could-not-retrieve-manifest-from-the-tile-service-status-1/123516/3 "2018-04-09T14:30:05Z")

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