# Timeout for visualizations queries in the cloud

**URL:** <https://discuss.elastic.co/t/timeout-for-visualizations-queries-in-the-cloud/226767>\
**Category:** Kibana\
**Created:** [April 6, 2020, 8:00pm UTC](https://discuss.elastic.co/t/timeout-for-visualizations-queries-in-the-cloud/226767 "2020-04-06T20:00:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![liorg2](https://avatars.discourse-cdn.com/v4/letter/l/ed8c4c/32.png) [@liorg2](https://discuss.elastic.co/u/liorg2)\
**Post date:** [April 6, 2020, 8:00pm UTC](https://discuss.elastic.co/t/timeout-for-visualizations-queries-in-the-cloud/226767/1 "2020-04-06T20:00:05Z")

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is there a way to change the following setting in the cloud kibana.yml?

elasticsearch.shardTimeout: 60000  
elasticsearch.requestTimeout: 60000

it gives back:

'elasticsearch.shardTimeout': is not allowed

I'm trying to figure out this one:

> <https://github.com/elastic/kibana/issues/62678>
>
> Kibana version: 7.6.2
> Server OS version: Azure E32sV3
> Browser version: chrome 80
> Browser OS version: window 10
> Original install method (e.g. download page, yum, from...

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**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\
**Post date:** [April 6, 2020, 8:32pm UTC](https://discuss.elastic.co/t/timeout-for-visualizations-queries-in-the-cloud/226767/2 "2020-04-06T20:32:31Z")

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I assume this is hosted cloud ([cloud.elastic.co](http://cloud.elastic.co))? Most timeouts aren't whitelisted to avoid confusion since the Cloud infra has its own set of (hardwired) timeouts

I recommend pinging support to double check though ([https://cloud.elastic.co/help](https://cloud.elastic.co/help))

(I don't believe you should get that error with Elastic Cloud Enterprise, ie the on-prem virtual Elastic cloud)

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [April 20, 2020, 8:32pm UTC](https://discuss.elastic.co/t/timeout-for-visualizations-queries-in-the-cloud/226767/3 "2020-04-20T20:32:33Z")

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