# TLS handhake timeout in Elastic cloud **URL:** \ **Category:** Kibana\ **Tags:** elastic-stack-alerting\ **Created:** [July 21, 2020, 1:01pm UTC](https://discuss.elastic.co/t/tls-handhake-timeout-in-elastic-cloud/242029 "2020-07-21T13:01:15Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![curiousmind](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/curiousmind/32/69452_2.png) [@curiousmind](https://discuss.elastic.co/u/curiousmind)\ **Post date:** [July 21, 2020, 1:01pm UTC](https://discuss.elastic.co/t/tls-handhake-timeout-in-elastic-cloud/242029/1 "2020-07-21T13:01:16Z")
I am using Elastic cloud with a platinum license, set to be expiring in 2021. I am getting the following error from today, when trying to take the dashboards. ![image](https://us1.discourse-cdn.com/elastic/original/3X/6/9/69ef4bd1bdbc89233f76a5e2ec67f3cd64e3b7a6.png) It also occurs when I am trying to edit/save watcher ![image](https://us1.discourse-cdn.com/elastic/original/3X/1/f/1f809c2f842c9c6c106389e9df519bc824bddf66.png) Any idea why this is occuring? ---
**Author:** ![Alex\_Piggott](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alex_piggott/32/11053_2.png) [@Alex\_Piggott](https://discuss.elastic.co/u/Alex_Piggott)\ **Post date:** [July 21, 2020, 2:46pm UTC](https://discuss.elastic.co/t/tls-handhake-timeout-in-elastic-cloud/242029/2 "2020-07-21T14:46:11Z")
I'd open a support ticket at [https://cloud.elastic.co/help](https://cloud.elastic.co/help) - in my experience `TLS handshake timeout` tends to occur when a cluster is overloaded though ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [August 4, 2020, 2:46pm UTC](https://discuss.elastic.co/t/tls-handhake-timeout-in-elastic-cloud/242029/3 "2020-08-04T14:46:14Z")
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