# To Whitelist Swiftype Search **URL:** \ **Category:** Elastic Search\ **Tags:** elastic-site-search\ **Created:** [July 29, 2019, 9:33am UTC](https://discuss.elastic.co/t/to-whitelist-swiftype-search/192659 "2019-07-29T09:33:24Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![khaingsh](https://avatars.discourse-cdn.com/v4/letter/k/3ec8ea/32.png) [@khaingsh](https://discuss.elastic.co/u/khaingsh)\ **Post date:** [July 29, 2019, 9:33am UTC](https://discuss.elastic.co/t/to-whitelist-swiftype-search/192659/1 "2019-07-29T09:33:24Z")
Hi, Swifttype search is set up for the website and it is working fine at the public but in our office network, it is being blocked and showing 403. So, I need to whitelist swifttype at our office network to make it works. May I know what url/service/IP need to be whitelisted? Regards, Khaing Su Hlaing ---
**Author:** ![goodroot](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/goodroot/32/38389_2.png) [@goodroot](https://discuss.elastic.co/u/goodroot)\ **Post date:** [July 29, 2019, 3:38pm UTC](https://discuss.elastic.co/t/to-whitelist-swiftype-search/192659/2 "2019-07-29T15:38:35Z")
Hey there Khaing -- I'd recommend emailing [support@elastic.co](mailto:support@elastic.co) -- they can help you out with this in the safest way. 🙂 Enjoy your week! Kellen ---
**Author:** ![khaingsh](https://avatars.discourse-cdn.com/v4/letter/k/3ec8ea/32.png) [@khaingsh](https://discuss.elastic.co/u/khaingsh)\ **Post date:** [July 30, 2019, 2:11am UTC](https://discuss.elastic.co/t/to-whitelist-swiftype-search/192659/3 "2019-07-30T02:11:10Z")
Hi Kellen, Thank you for your information. I sent the email to swiftype support but nobody care about it and no reply. That's why I posted in here. Khaing Su Hlaing ---
**Author:** ![oleksiy-elastic](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/oleksiy-elastic/32/49074_2.png) [@oleksiy-elastic](https://discuss.elastic.co/u/oleksiy-elastic)\ **Post date:** [July 30, 2019, 5:36pm UTC](https://discuss.elastic.co/t/to-whitelist-swiftype-search/192659/4 "2019-07-30T17:36:05Z")
[https://swiftype.com/documentation/site-search/crawler-configuration/crawling-private-pages](https://swiftype.com/documentation/site-search/crawler-configuration/crawling-private-pages) - this may be useful. ---
**Author:** ![JeanP](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jeanp/32/47144_2.png) [@JeanP](https://discuss.elastic.co/u/JeanP)\ **Post date:** [July 31, 2019, 3:45pm UTC](https://discuss.elastic.co/t/to-whitelist-swiftype-search/192659/5 "2019-07-31T15:45:34Z")
Hello, I'm also needing that information. We have a site in staging that requires us to whitelist Swiftype's IP. Would you kindly point me in the right direction? Regards, Jean ---
**Author:** ![khaingsh](https://avatars.discourse-cdn.com/v4/letter/k/3ec8ea/32.png) [@khaingsh](https://discuss.elastic.co/u/khaingsh)\ **Post date:** [August 1, 2019, 6:28am UTC](https://discuss.elastic.co/t/to-whitelist-swiftype-search/192659/6 "2019-08-01T06:28:26Z")
You need to send email to support. user agent string is particularly for each customer. So, you have to contact support for this. ---
**Author:** ![JeanP](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jeanp/32/47144_2.png) [@JeanP](https://discuss.elastic.co/u/JeanP)\ **Post date:** [August 1, 2019, 1:56pm UTC](https://discuss.elastic.co/t/to-whitelist-swiftype-search/192659/7 "2019-08-01T13:56:50Z")
Got it, thanks. ---
**Author:** ![Monica235](https://avatars.discourse-cdn.com/v4/letter/m/a3d4f5/32.png) [@Monica235](https://discuss.elastic.co/u/Monica235)\ **Post date:** [August 21, 2019, 5:19am UTC](https://discuss.elastic.co/t/to-whitelist-swiftype-search/192659/8 "2019-08-21T05:19:41Z")
Thanks for the great feedback. [mycfavisit](https://www.mycfavisit.reviews/) ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [September 18, 2019, 5:24am UTC](https://discuss.elastic.co/t/to-whitelist-swiftype-search/192659/9 "2019-09-18T05:24:35Z")
This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.