# Unable to access kibana

**URL:** <https://discuss.elastic.co/t/unable-to-access-kibana/271715>\
**Category:** Kibana\
**Created:** [April 29, 2021, 8:39pm UTC](https://discuss.elastic.co/t/unable-to-access-kibana/271715 "2021-04-29T20:39:31Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Francisco\_Gomez1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/francisco_gomez1/32/78301_2.png) [@Francisco\_Gomez1](https://discuss.elastic.co/u/Francisco_Gomez1)\
**Post date:** [April 29, 2021, 8:39pm UTC](https://discuss.elastic.co/t/unable-to-access-kibana/271715/1 "2021-04-29T20:39:31Z")

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Im unable to access my kibana from my elastic cloud or my direct login endpoint to kibana, im seeing the next errors:

From elastic cloud and then launch kibana

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/d/c/dcda0ac481a455368527a2b958eac4107c39359f.png)

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/4/3/43c7cc8b1be719a3a61bd4b8563f9b21a6363ad0.png)

If i try to access from here  
 ![image](https://us1.discourse-cdn.com/elastic/original/3X/0/9/09f4160cbc00f8005cdeaa818b90781a19788702.png)

I get

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/4/d/4dfdc2555cc4d1f89ee1db9cb7402b3adf11e061.png)

The problem is that im actually able to login in incognito mode, any ideas?

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<div class="post-metadata">

**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\
**Post date:** [April 30, 2021, 4:19am UTC](https://discuss.elastic.co/t/unable-to-access-kibana/271715/2 "2021-04-30T04:19:50Z")

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If you can login via an incognito tab, what plugins do you have installed in your browser?

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<div class="post-metadata">

**Author:** ![Francisco\_Gomez1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/francisco_gomez1/32/78301_2.png) [@Francisco\_Gomez1](https://discuss.elastic.co/u/Francisco_Gomez1)\
**Post date:** [April 30, 2021, 2:33pm UTC](https://discuss.elastic.co/t/unable-to-access-kibana/271715/3 "2021-04-30T14:33:30Z")

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Im not longer able to login in incognito mode, looks like it was a one time thing, just vanilla chrome is my browser

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**Author:** ![stephenb](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/stephenb/32/40856_2.png) [@stephenb](https://discuss.elastic.co/u/stephenb)\
**Post date:** [May 1, 2021, 2:09pm UTC](https://discuss.elastic.co/t/unable-to-access-kibana/271715/4 "2021-05-01T14:09:50Z")

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Try taking out the port` :9243` in the URLs all the services work on default 443 as well. We see this sometimes when a corporate firewall blocks access.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 29, 2021, 2:10pm UTC](https://discuss.elastic.co/t/unable-to-access-kibana/271715/5 "2021-05-29T14:10:26Z")

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