# Unable to create jira issue in watcher action **URL:** \ **Category:** Elasticsearch\ **Created:** [January 12, 2017, 5:54am UTC](https://discuss.elastic.co/t/unable-to-create-jira-issue-in-watcher-action/71318 "2017-01-12T05:54:18Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![ady](https://avatars.discourse-cdn.com/v4/letter/a/e480ec/32.png) [@ady](https://discuss.elastic.co/u/ady)\ **Post date:** [January 12, 2017, 5:54am UTC](https://discuss.elastic.co/t/unable-to-create-jira-issue-in-watcher-action/71318/1 "2017-01-12T05:54:18Z")
I am going post only action part of my watch here. For the same watch am able to create email notification but not able to create jira notification. "actions" : { "create-jira-issue" : { "jira" : { "account" : "abc@xyz.com", "issue" : { "project" : { "key": "MYTEST" }, "issuetype" : { "name": "Bug" }, "summary" : "Encountered {{ctx.payload.hits.total}} errors in the last 5 minutes", "description" : "Encountered {{ctx.payload.hits.total}} errors in the last 5 minutes (facepalm)", "labels" : ["auto"], "priority" : { "name" : "High" } } } } } Error is: { "error": { "root\_cause": [ { "type": "parse\_exception", "reason": "failed to parse [jira] action [error-watch/create-jira-issue]. unexpected token [START\_OBJECT/issue]" } ], "type": "parse\_exception", "reason": "failed to parse [jira] action [error-watch/create-jira-issue]. unexpected token [START\_OBJECT/issue]" }, "status": 400 } ---
**Author:** ![spinscale](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spinscale/32/25011_2.png) [@spinscale](https://discuss.elastic.co/u/spinscale)\ **Post date:** [January 12, 2017, 8:15am UTC](https://discuss.elastic.co/t/unable-to-create-jira-issue-in-watcher-action/71318/2 "2017-01-12T08:15:26Z")
Hey, can you please try to format your messages appropriately instead of just pasting them here? This makes them much easier to read. See [the markdown docs](http://commonmark.org/help/) to get easily good results. On to the issue. This looks like a glitch in our docs. Can you try to wrap the jira fields in its own `fields` tag and see if that works? If it does I'll update the docs. ```auto "actions" : { "create-jira-issue" : { "jira" : { "account" : "abc@xyz.com", "fields" : { "issue" : { ... } } } ``` --Alex ---
**Author:** ![ady](https://avatars.discourse-cdn.com/v4/letter/a/e480ec/32.png) [@ady](https://discuss.elastic.co/u/ady)\ **Post date:** [January 12, 2017, 9:35am UTC](https://discuss.elastic.co/t/unable-to-create-jira-issue-in-watcher-action/71318/3 "2017-01-12T09:35:03Z")
Sorry for the improper format. On wrapping up jira elements inside fields tag overcome the problem. This works for me. Thanks for response. ---
**Author:** ![ady](https://avatars.discourse-cdn.com/v4/letter/a/e480ec/32.png) [@ady](https://discuss.elastic.co/u/ady)\ **Post date:** [January 12, 2017, 11:16am UTC](https://discuss.elastic.co/t/unable-to-create-jira-issue-in-watcher-action/71318/4 "2017-01-12T11:16:43Z")
Hey, watch is implemented successful but jira action execution fails i.e. "successful": false. The same use case is working with email action, stats shows: ``` "last_execution": { "reason": "", "timestamp": "2017-01-12T10:34:26.905Z", "successful": false ``` Jira configuration in elasticsearch.yml is according to the documentation. I am not getting things properly from documentation. Is any configuration change required from jira side also. Please also clarify what account :monitoring is. xpack.notification.jira: account: monitoring: url: [https://internal-jira.elastic.co:443](https://internal-jira.elastic.co:443) user: B0 password: ms ---
**Author:** ![spinscale](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spinscale/32/25011_2.png) [@spinscale](https://discuss.elastic.co/u/spinscale)\ **Post date:** [January 12, 2017, 11:18am UTC](https://discuss.elastic.co/t/unable-to-create-jira-issue-in-watcher-action/71318/5 "2017-01-12T11:18:02Z")
Hey, please paste the watch history entry for the last run here for further debugging. The `account` in your example is just the name of the account, it could also be `anythingelse`. This is just used as an identifier when you add several jira accounts, and you want to specifiy to which jira instance you are sending data in a watch. --Alex ---
**Author:** ![ady](https://avatars.discourse-cdn.com/v4/letter/a/e480ec/32.png) [@ady](https://discuss.elastic.co/u/ady)\ **Post date:** [January 12, 2017, 11:34am UTC](https://discuss.elastic.co/t/unable-to-create-jira-issue-in-watcher-action/71318/6 "2017-01-12T11:34:20Z")
{ "took": 1, "timed\_out": false, "\_shards": { ``` "total": 1, "successful": 1, "failed": 0 ``` }, "hits": { ``` "total": 1, "max_score": 1, "hits": [ { "_index": ".watches", "_type": "watch", "_id": "error1", "_score": 1, "_source": { "trigger": { "schedule": { "interval": "2m" } }, "input": { "search": { "request": { "search_type": "query_then_fetch", "indices": [ "logstash*" ], "types": [], "body": { "query": { "bool": { "must": [ { "match_phrase": { "application_message": " Outgoing status: 200" } } ], "filter": [ { "range": { "@timestamp": { "gt": "now-1h" } } } ] } } } } } }, "condition": { "compare": { "ctx.payload.hits.total": { "gt": 0 } } }, "actions": { "create-jira-issue": { "jira": { "account": "monitoring", "fields": { "issue": { "summary": "Encountered {{ctx.payload.hits.total}} errors in the last 5 minutes", "issuetype": { "name": "Bug" }, "project": { "key": "MYTEST" }, "description": "Encountered {{ctx.payload.hits.total}} errors in the last 5 minutes (facepalm)" } } } } }, "_status": { "state": { "active": true, "timestamp": "2017-01-12T10:11:51.841Z" }, "actions": { "create-jira-issue": { "ack": { "timestamp": "2017-01-12T10:11:51.841Z", "state": "awaits_successful_execution" }, "last_execution": { "reason": "", "timestamp": "2017-01-12T11:18:26.734Z", "successful": false } } }, "last_checked": "2017-01-12T11:18:26.734Z", "last_met_condition": "2017-01-12T11:18:26.734Z" } } } ] ``` } } ---
**Author:** ![spinscale](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spinscale/32/25011_2.png) [@spinscale](https://discuss.elastic.co/u/spinscale)\ **Post date:** [January 12, 2017, 5:01pm UTC](https://discuss.elastic.co/t/unable-to-create-jira-issue-in-watcher-action/71318/7 "2017-01-12T17:01:13Z")
That was the `.watches` I suppose but not the watch history one? You can also just use the [Execute Watch API](https://www.elastic.co/guide/en/x-pack/5.1/watcher-api-execute-watch.html) and paste the output here. Please make sure it's nicely formatted, your posts are not easy to read and make it hard to follow steps. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [February 9, 2017, 5:01pm UTC](https://discuss.elastic.co/t/unable-to-create-jira-issue-in-watcher-action/71318/8 "2017-02-09T17:01:13Z")
This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.