# Unable to Fetch data from rollups collector - OFFLINE INSTALL

**URL:** <https://discuss.elastic.co/t/unable-to-fetch-data-from-rollups-collector-offline-install/278953>\
**Category:** Kibana\
**Created:** [July 17, 2021, 2:39am UTC](https://discuss.elastic.co/t/unable-to-fetch-data-from-rollups-collector-offline-install/278953 "2021-07-17T02:39:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Karevavery](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/karevavery/32/77563_2.png) [@Karevavery](https://discuss.elastic.co/u/Karevavery)\
**Post date:** [July 17, 2021, 2:39am UTC](https://discuss.elastic.co/t/unable-to-fetch-data-from-rollups-collector-offline-install/278953/1 "2021-07-17T02:39:33Z")

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Hi, my kibana service is showing logged warnings and I cannot access the webpage either.

error log stating: Cannot read property ‘id’ of undefined\n at id (/usr/share/kibana/x-pack/legacy/plugins/rollup/server/usage/collector.js:146:52)\n at Array.ForEach ()\n at forEach (same path above).128:18\n at process.\_tickCallback (internal/process/next\_tick.js:68:7)”}

{“type” :”log”,”@timestamp”:”2021-07-17-T02:32:17Z”,”tags”:[“warning”,”stats-collection”],”pid”:26260,”message”:”Unable to fetch data from rollups collector”}

Please help I need this fixed ASAP

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**Author:** ![markov00](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/markov00/32/33316_2.png) [@markov00](https://discuss.elastic.co/u/markov00)\
**Post date:** [July 22, 2021, 10:20am UTC](https://discuss.elastic.co/t/unable-to-fetch-data-from-rollups-collector-offline-install/278953/2 "2021-07-22T10:20:16Z")

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Hi,  
Have you already solved the issue?  
If now, can you please tell me what is your Kibana version?  
Are there any errors in ES logs too? How is the health of your cluster? `GET _cluster/health`

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 19, 2021, 10:20am UTC](https://discuss.elastic.co/t/unable-to-fetch-data-from-rollups-collector-offline-install/278953/3 "2021-08-19T10:20:25Z")

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