# Unable to generate pdf report from canvas

**URL:** <https://discuss.elastic.co/t/unable-to-generate-pdf-report-from-canvas/348513>\
**Category:** Kibana\
**Tags:** canvas\
**Created:** [December 3, 2023, 10:29pm UTC](https://discuss.elastic.co/t/unable-to-generate-pdf-report-from-canvas/348513 "2023-12-03T22:29:38Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![BIMWash](https://avatars.discourse-cdn.com/v4/letter/b/ccd318/32.png) [@BIMWash](https://discuss.elastic.co/u/BIMWash)\
**Post date:** [December 3, 2023, 10:29pm UTC](https://discuss.elastic.co/t/unable-to-generate-pdf-report-from-canvas/348513/1 "2023-12-03T22:29:38Z")

</div>

I am attempting to create a report using Canvas but keep running in to the same issues

"Error  
Error: Max attempts reached (3). Queue timeout reached."

I have updated the Kibana.yml to increase the timeout

xpack.reporting.queue.timeout : 300000

and now i get the following error

![image](https://us1.discourse-cdn.com/elastic/original/3X/6/f/6f569fbc3b1235c7d79d3d58ae8322da20413a36.png)

Are there any tips/tricks for resolving this?

thanks in advance,  
Matt

---

<div class="post-metadata">

**Author:** ![Priscilla\_Parodi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/priscilla_parodi/32/43047_2.png) [@Priscilla\_Parodi](https://discuss.elastic.co/u/Priscilla_Parodi)\
**Post date:** [December 4, 2023, 10:07pm UTC](https://discuss.elastic.co/t/unable-to-generate-pdf-report-from-canvas/348513/2 "2023-12-04T22:07:52Z")

</div>

Hello @BIMWash,

Welcome to the community!

There are two primary causes of this error:

- You’re creating a PDF that spans a large amount of data and Kibana is hitting this `xpack.reporting.queue.timeout`, I would try generating the PDF with less data to check if that's the issue, before updating the timeout value.

- Kibana is hosted behind a reverse-proxy, and the [Kibana server settings](https://www.elastic.co/guide/en/kibana/current/reporting-settings-kb.html#reporting-kibana-server-settings) are not configured correctly.

> **[Reporting settings in Kibana | Kibana Guide \[8.11\] | Elastic](https://www.elastic.co/guide/en/kibana/8.11/reporting-settings-kb.html#report-indices)**

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [January 1, 2024, 10:08pm UTC](https://discuss.elastic.co/t/unable-to-generate-pdf-report-from-canvas/348513/3 "2024-01-01T22:08:32Z")

</div>

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.