# Unable to log into Kibana lab, says my username and password is incorrect but I'm 100% sure I am inputting everything correctly

**URL:** <https://discuss.elastic.co/t/unable-to-log-into-kibana-lab-says-my-username-and-password-is-incorrect-but-im-100-sure-i-am-inputting-everything-correctly/381140>\
**Category:** Elastic Training\
**Created:** [August 19, 2025, 6:27pm UTC](https://discuss.elastic.co/t/unable-to-log-into-kibana-lab-says-my-username-and-password-is-incorrect-but-im-100-sure-i-am-inputting-everything-correctly/381140 "2025-08-19T18:27:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jaydee](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/jaydee/32/144679_2.png) [@jaydee](https://discuss.elastic.co/u/jaydee)\
**Post date:** [August 19, 2025, 6:27pm UTC](https://discuss.elastic.co/t/unable-to-log-into-kibana-lab-says-my-username-and-password-is-incorrect-but-im-100-sure-i-am-inputting-everything-correctly/381140/1 "2025-08-19T18:27:04Z")

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Course: Elastic Security for SIEM (On-Demand)  
Question: I am unable to log into the Kibana lab, it keeps telling me my username and password is incorrect but I'm 100% sure I am inputting everything correctly. For the username it says to use “student” and the password you have to cat it from the CREDENTIALS, yet when I copy and paste it, it still is giving me an error. When I show password everything is exactly the same. It is extremely frustrating because even when I make a new account with new email and everything, I still am getting the same error. So I have no idea what is going on. When I first made my account I was able to access the Kibana lab but for whatever reason I am unable to.

I emailed support from elastic and they told me in order to force a reset please run sudo /usr/local/sbin/reset-es-password to reset the password. I did that but it still did not work. I also cleared my cache / cookies / history, and verified that script blockers or ad blockers are disabled and open a fresh Google Chrome browser using Incognito mode. Yet still it is not working. Please help!

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**Author:** ![webhead](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/webhead/32/135571_2.png) [@webhead](https://discuss.elastic.co/u/webhead)\
**Post date:** [August 19, 2025, 7:01pm UTC](https://discuss.elastic.co/t/unable-to-log-into-kibana-lab-says-my-username-and-password-is-incorrect-but-im-100-sure-i-am-inputting-everything-correctly/381140/2 "2025-08-19T19:01:17Z")

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Hi @jaydee student is the account used for the system but you don’t log in to it as student I don’t believe. I am not sure where you are seeing that but the username for Kibana is `elastic`. That credentials file has the user and password if I recall correctly.