# Unable to login, forced in to onboarding

**URL:** <https://discuss.elastic.co/t/unable-to-login-forced-in-to-onboarding/375006>\
**Category:** Elasticsearch\
**Created:** [February 25, 2025, 10:45am UTC](https://discuss.elastic.co/t/unable-to-login-forced-in-to-onboarding/375006 "2025-02-25T10:45:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Tom\_Maxwell](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/tom_maxwell/32/139662_2.png) [@Tom\_Maxwell](https://discuss.elastic.co/u/Tom_Maxwell)\
**Post date:** [February 25, 2025, 10:45am UTC](https://discuss.elastic.co/t/unable-to-login-forced-in-to-onboarding/375006/1 "2025-02-25T10:45:37Z")

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Our IT have added me to our account but I can't login with my google gmail account I'm being forced down onboarding with no way to cancel out.

Same as this, but with google \> [Login Issues](https://discuss.elastic.co/t/login-issues/374638)

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<div class="post-metadata">

**Author:** ![TimV](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/timv/32/13162_2.png) [@TimV](https://discuss.elastic.co/u/TimV)\
**Post date:** [February 27, 2025, 3:34am UTC](https://discuss.elastic.co/t/unable-to-login-forced-in-to-onboarding/375006/2 "2025-02-27T03:34:13Z")

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Is this for a paying account (not a trial)?  
If so, I suggest you (or your IT) open a case with our support team - it will be easier to solve the problem if we can share confidential details (like your organisation id) and screenshots.

Otherwise...

Just to make sure I understand correctly:

- You are able to login correctly (no authentication errors, etc)
- But after you login you end up in Serverless onboarding, which isn't what you want.

Is that right?