# Unable to receive whitelist acceptance email from Elastic Monitoring

**URL:** <https://discuss.elastic.co/t/unable-to-receive-whitelist-acceptance-email-from-elastic-monitoring/269580>\
**Category:** Elasticsearch\
**Tags:** elastic-stack-machine-learning, elastic-stack-alerting\
**Created:** [April 8, 2021, 10:34am UTC](https://discuss.elastic.co/t/unable-to-receive-whitelist-acceptance-email-from-elastic-monitoring/269580 "2021-04-08T10:34:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jamesm1](https://avatars.discourse-cdn.com/v4/letter/j/ce7236/32.png) [@jamesm1](https://discuss.elastic.co/u/jamesm1)\
**Post date:** [April 8, 2021, 10:34am UTC](https://discuss.elastic.co/t/unable-to-receive-whitelist-acceptance-email-from-elastic-monitoring/269580/1 "2021-04-08T10:34:29Z")

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Hello,

I have set up a Machine Learning job with a watcher and assigned an email address to receive these.  
Reading through documentaion i can see that i need to add this to the Email Monitoring Whitelist, which i have done.... however when i click add i never actually receive the email to confirm.

I have confirmed the email is working correctly as i have received other emails to that address, so it has to be something inside elastic.  
Its worth mentioning that this email address is a distribution group.

Can anyone advise where i can go to see some form of log or find out WHY i am not getting this email?

Thank you in advance 🙂

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**Author:** ![jamesm1](https://avatars.discourse-cdn.com/v4/letter/j/ce7236/32.png) [@jamesm1](https://discuss.elastic.co/u/jamesm1)\
**Post date:** [April 12, 2021, 8:10am UTC](https://discuss.elastic.co/t/unable-to-receive-whitelist-acceptance-email-from-elastic-monitoring/269580/2 "2021-04-12T08:10:45Z")

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The issue was to do with the type of DL within outlook 365 - IT changed the DL type and then the email messages started coming through as expected.

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**Author:** ![przemekwitek](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/przemekwitek/32/79526_2.png) [@przemekwitek](https://discuss.elastic.co/u/przemekwitek)\
**Post date:** [April 12, 2021, 8:57am UTC](https://discuss.elastic.co/t/unable-to-receive-whitelist-acceptance-email-from-elastic-monitoring/269580/3 "2021-04-12T08:57:00Z")

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> the email messages started coming through as expected.

Cool, I'm glad it worked!

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 10, 2021, 8:57am UTC](https://discuss.elastic.co/t/unable-to-receive-whitelist-acceptance-email-from-elastic-monitoring/269580/4 "2021-05-10T08:57:48Z")

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