# Unable to retrieve version information from Elasticsearch nodes. Request timed out
**URL:** https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes-request-timed-out/294805
**Category:** Kibana
**Created:** [January 19, 2022, 11:50am UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes-request-timed-out/294805 "2022-01-19T11:50:51Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@nandhini\_r](https://discuss.elastic.co/u/nandhini_r)
#### Post date: [January 19, 2022, 11:50am UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes-request-timed-out/294805/1 "2022-01-19T11:50:51Z")
Hi All,
Elasticsearch is running, but accessing Elasticsearch from the browser it shouldn’t working, the chrome tab should return JSON what I have seen using curl command. I’ll be sharing the JSON that should be displayed in chrome tab but it is returning as site can’t be reached.
```auto
curl -XGET http://*.*.*.*:9200/_cluster/health?pretty
{
"cluster_name" : "fortum-elk",
"status" : "green",
"timed_out" : false,
"number_of_nodes" : 1,
"number_of_data_nodes" : 1,
"active_primary_shards" : 2,
"active_shards" : 2,
"relocating_shards" : 0,
"initializing_shards" : 0,
"unassigned_shards" : 0,
"delayed_unassigned_shards" : 0,
"number_of_pending_tasks" : 0,
"number_of_in_flight_fetch" : 0,
"task_max_waiting_in_queue_millis" : 0,
"active_shards_percent_as_number" : 100.0
}
```
But while running Kibana, it is returning error
```auto
log [06:54:16.014] [error][elasticsearch-service] Unable to retrieve version information from Elasticsearch nodes. Request timed out
log [07:12:15.249] [error][plugins][ruleRegistry] Error: Timeout: it took more than 1200000ms
at Timeout._onTimeout (/opt/elk/kibana-7.16.1-linux-x86_64/x-pack/plugins/rule_registry/server/rule_data_plugin_service/resource_installer.js:54:20)
at listOnTimeout (node:internal/timers:557:17)
at processTimers (node:internal/timers:500:7)
log [07:12:15.252] [error][plugins][ruleRegistry] Error: Failure installing common resources shared between all indices. Timeout: it took more than 1200000ms
at ResourceInstaller.installWithTimeout (/opt/elk/kibana-7.16.1-linux-x86_64/x-pack/plugins/rule_registry/server/rule_data_plugin_service/resource_installer.js:63:13)
at ResourceInstaller.installCommonResources (/opt/elk/kibana-7.16.1-linux-x86_64/x-pack/plugins/rule_registry/server/rule_data_plugin_service/resource_installer.js:77:5)
```
Could anyone please help to resolve this error..
---
### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [February 16, 2022, 11:51am UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes-request-timed-out/294805/3 "2022-02-16T11:51:51Z")
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