# "Unable to retrieve version information from Elasticsearch nodes. "

**URL:** <https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/302852>\
**Category:** Elasticsearch\
**Created:** [April 20, 2022, 7:38pm UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/302852 "2022-04-20T19:38:20Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Bruceclegg](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@Bruceclegg](https://discuss.elastic.co/u/Bruceclegg)\
**Post date:** [April 20, 2022, 7:38pm UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/302852/1 "2022-04-20T19:38:20Z")

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Trying to set up a small barebones (for now) 3 node cluster in Centos 7. Cluster appears to be up, but I can't connect kibana to it. I have installed kibana on one of the Elasticsearch nodes. Elasticsearch is running version 7.10.2  
The service starts, but when I check the kibana logs, I see:

{"type":"log","@timestamp":"2022-04-20T18:56:27+00:00","tags":["error","Elasticsearch-service"],"pid":22270,"message":"Unable to retrieve version information from Elasticsearch nodes. The client noticed that the server is not a supported distribution of Elasticsearch"}  
{"type":"log","@timestamp":"2022-04-20T18:56:27+00:00","tags":["fatal","root"],"pid":22270,"message":"ProductNotSupportedError: The client noticed that the server is not a supported distribution of Elasticsearch\n at EventEmitter. (/usr/share/kibana/node\_modules/@elastic/Elasticsearch/lib/Transport.js:478:34)\n at Object.onceWrapper (node:events:510:26)\n at EventEmitter.emit (node:events:390:28)\n at /usr/share/kibana/node\_modules/@elastic/Elasticsearch/lib/Transport.js:611:40\n at onBody (/usr/share/kibana/node\_modules/@elastic/Elasticsearch/lib/Transport.js:376:9)\n at IncomingMessage.onEnd (/usr/share/kibana/node\_modules/@elastic/Elasticsearch/lib/Transport.js:291:11)\n at IncomingMessage.emit (node:events:402:35)\n at endReadableNT (node:internal/streams/readable:1343:12)\n at processTicksAndRejections (node:internal/process/task\_queues:83:21) {\n meta: {\n body: null,\n statusCode: null,\n headers: null,\n meta: {\n context: null,\n request: [Object],\n name: 'Elasticsearch-js',\n connection: null,\n attempts: 0,\n aborted: false\n }\n }\n}"}

I can telnet on port 9300 between the nodes.

There isn't much in kibana.yml so far:

server.port: 5601  
server.host: 10.X.X.X  
Elasticsearch.hosts: ["[http://10.X.X.X:9200](http://10.X.X.X:9200)"]

if it helps, here are the contents of Elasticsearch.yml:

cluster.name: aapc-prod-elastic  
node.name: [ip-10-X-X-X.aapc.com](http://ip-10-X-X-X.aapc.com)  
path.data: /var/lib/Elasticsearch  
path.logs: /var/log/Elasticsearch  
network.host: 10.X.X.X  
transport.port: 9300  
discovery.seed\_hosts: ["10.X.X.X", "10.X.X.Y", "10.X.X.Z"]  
cluster.initial\_master\_nodes: ["10.X.X.X" , "10.X.X.Y"]

Any thoughts on where I've gone wrong setting this up?

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<div class="post-metadata">

**Author:** ![spinscale](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spinscale/32/25011_2.png) [@spinscale](https://discuss.elastic.co/u/spinscale)\
**Post date:** [April 21, 2022, 9:15am UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/302852/2 "2022-04-21T09:15:16Z")

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Which client dependency & version are you using?

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**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\
**Post date:** [April 21, 2022, 9:34am UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/302852/3 "2022-04-21T09:34:47Z")

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Do you have any third party plugins installed?

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<div class="post-metadata">

**Author:** ![Bruceclegg](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@Bruceclegg](https://discuss.elastic.co/u/Bruceclegg)\
**Post date:** [April 21, 2022, 2:50pm UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/302852/4 "2022-04-21T14:50:24Z")

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I installed kibana-7.17.1-1.x86\_64 from Elasticsearch.repo. Is that what you're asking?

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<div class="post-metadata">

**Author:** ![Bruceclegg](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@Bruceclegg](https://discuss.elastic.co/u/Bruceclegg)\
**Post date:** [April 21, 2022, 2:51pm UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/302852/5 "2022-04-21T14:51:20Z")

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Nothing non-standard has been installed.

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<div class="post-metadata">

**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\
**Post date:** [April 21, 2022, 3:49pm UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/302852/6 "2022-04-21T15:49:41Z")

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Kibana 7.17 requires Elasticsearch 7.17 and will not work with Elasticsearch 7.10.2.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 19, 2022, 3:50pm UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/302852/7 "2022-05-19T15:50:23Z")

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