# Unable to retrieve version information from Elasticsearch nodes **URL:** \ **Category:** Kibana\ **Tags:** elastic-stack-security\ **Created:** [October 21, 2022, 12:57pm UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/317200 "2022-10-21T12:57:37Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![diegz](https://avatars.discourse-cdn.com/v4/letter/d/d07c76/32.png) [@diegz](https://discuss.elastic.co/u/diegz)\ **Post date:** [October 21, 2022, 12:57pm UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/317200/1 "2022-10-21T12:57:37Z")
Hello, I have this error when I start kibana : ```auto kibana1.lab.fr kibana[2294]: [2022-10-21T14:42:03.355+02:00][ERROR][elasticsearch-service] Unable to retrieve version information from Elasticsearch nodes. socket hang up - Local: 192.168.1.80:41720, Remote: 192.168.1.10:9200 oct. 21 14:42:04 kibana1.lab.fr kibana[2294]: [2022-10-21T14:42:04.650+02:00][INFO][plugins.screenshotting.chromium] Browser executable: /usr/share/kibana/x-pack/plugins/screenshotting/chromium/headless_shell-linux_x64/headless_shell oct. 21 14:42:05 kibana1.lab.fr kibana[2294]: [2022-10-21T14:42:05.929+02:00][ERROR][elasticsearch-service] Unable to retrieve version information from Elasticsearch nodes. socket hang up - Local: 192.168.1.80:34066, Remote: 192.168.1.20:9200 oct. 21 14:42:08 kibana1.lab.fr kibana[2294]: [2022-10-21T14:42:08.444+02:00][ERROR][elasticsearch-service] Unable to retrieve version information from Elasticsearch nodes. socket hang up - Local: 192.168.1.80:52746, Remote: 192.168.1.40:9200 oct. 21 14:42:10 kibana1.lab.fr kibana[2294]: [2022-10-21T14:42:10.889+02:00][ERROR][elasticsearch-service] Unable to retrieve version information from Elasticsearch nodes. socket hang up - Local: 192.168.1.80:41800, Remote: 192.168.1.10:9200 oct. 21 14:42:13 kibana1.lab.fr kibana[2294]: [2022-10-21T14:42:13.443+02:00][ERROR][elasticsearch-service] Unable to retrieve version information from Elasticsearch nodes. socket hang up - Local: 192.168.1.80:35878, Remote: 192.168.1.30:9200 oct. 21 14:42:15 kibana1.lab.fr kibana[2294]: [2022-10-21T14:42:15.949+02:00][ERROR][elasticsearch-service] Unable to retrieve version information from Elasticsearch nodes. socket hang up - Local: 192.168.1.80:35702, Remote: 192.168.1.50:9200 oct. 21 14:42:18 kibana1.lab.fr kibana[2294]: [2022-10-21T14:42:18.463+02:00][ERROR][elasticsearch-service] Unable to retrieve version information from Elasticsearch nodes. socket hang up - Local: 192.168.1.80:34186, Remote: 192.168.1.20:9200 ``` an example of the configuration of one of the cluster nodes : ```auto # Enable encryption for HTTP API client connections, such as Kibana, Logstash, and Agents xpack.security.http.ssl: enabled: true keystore.path: /etc/elasticsearch/new/http.p12 truststore.path: /etc/elasticsearch/new/http.p12 client_authentication: required verification_mode: full # Enable encryption and mutual authentication between cluster node xpack.security.transport.ssl: enabled: true verification_mode: full client_authentication: required keystore.path: /etc/elasticsearch/new/node-1.p12 truststore.path: /etc/elasticsearch/new/node-1.p12 ``` Kibana config: ```auto server.ssl.enabled: true server.ssl.keystore.path: "/etc/kibana/certs/kibana1.p12" server.ssl.truststore.path: "/etc/kibana/certs/kibana1.p12" #server.ssl.clientAuthentication: required # =================== System: Elasticsearch =================== # The URLs of the Elasticsearch instances to use for all your queries. elasticsearch.hosts: ["https://192.168.1.10:9200", "https://192.168.1.20:9200","https://192.168.1.30:9200", "https://192.168.1.40:9200", "https://192.168.1.50:9200"] elasticsearch.ssl.certificateAuthorities: ["/etc/kibana/certs/elasticsearch-ca.pem"] ``` I think it's the kibana authentication on the cluster nodes that isn't working. How to fix it? Thanks in advance for your help ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [October 23, 2022, 11:08pm UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/317200/2 "2022-10-23T23:08:11Z")
Is that all that is in the Kibana logs? Is there anything in the Elasticsearch logs? ---
**Author:** ![diegz](https://avatars.discourse-cdn.com/v4/letter/d/d07c76/32.png) [@diegz](https://discuss.elastic.co/u/diegz)\ **Post date:** [October 26, 2022, 12:38pm UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/317200/3 "2022-10-26T12:38:46Z")
Thanks @warkolm for your answer. I solved the problem on another ticket previously opened. Thanks ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [November 23, 2022, 12:39pm UTC](https://discuss.elastic.co/t/unable-to-retrieve-version-information-from-elasticsearch-nodes/317200/4 "2022-11-23T12:39:46Z")
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