# Unable to send email via Exchange notification **URL:** \ **Category:** Elasticsearch\ **Tags:** elastic-stack-alerting\ **Created:** [September 18, 2018, 11:41am UTC](https://discuss.elastic.co/t/unable-to-send-email-via-exchange-notification/148968 "2018-09-18T11:41:31Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![bab](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bab/32/86201_2.png) [@bab](https://discuss.elastic.co/u/bab)\ **Post date:** [September 18, 2018, 11:41am UTC](https://discuss.elastic.co/t/unable-to-send-email-via-exchange-notification/148968/1 "2018-09-18T11:41:32Z")
that is my watcher configuration: "trigger" : { "schedule" : { "interval" : "24h" } }, "input" : { "search" : { "request" : { "indices" : ["index\_v2"], "body" : { "size" : 0, "query" : { "match" : { "sev": "w" } } } } } }, "condition" : { "compare" : { "ctx.payload.hits.total" : { "gt" : 0 }} }, "transform" : { "search" : { "request" : { "indices" : "index\_v2", "body" : { "query" : { "match" : { "sev": "w" } } } } } }, "actions" : { "email\_administrator" : { "email" : { "to" : "extern.brouk\_badr@company.de", "subject" : "Encountered {{ctx.payload.hits.total}} errors", "body" : "Too many error in the system, see attached data", "attachments" : { "attached\_data" : { "data" : { "format" : "json" } } }, "priority" : "high" } } } } **and this is my elasticsearch.yml configuration:** **its work when i use the gmail configuration but if i use the exchange configuration don't work** Gmail Conf: #xpack.notification.email.account: # #gmail\_account: # #profile: gmail # #smtp: # #auth: true # # starttls.enable: true # # host: [smtp.gmail.com](http://smtp.gmail.com) # # port: 587 # # user: [xxxxxxxx@gmail.com](mailto:xxxxxxxx@gmail.com) # # password: xxxxxxxxxxxx Exchange Conf: xpack.notification.email.account: exchange\_account: profile: outlook email\_defaults: from: [badr.brouk@company.com](mailto:badr.brouk@company.com) smtp: auth: true starttls.enable: true host: [exchange.company.com](http://exchange.company.com) \<-- am not shur, where i fund host for my company exchange or what else port: 587 user: [badr.brouk@company.com](mailto:badr.brouk@company.com) password: xxxxxxxx Any idea what could be missing? ---
**Author:** ![spinscale](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spinscale/32/25011_2.png) [@spinscale](https://discuss.elastic.co/u/spinscale)\ **Post date:** [September 20, 2018, 12:39pm UTC](https://discuss.elastic.co/t/unable-to-send-email-via-exchange-notification/148968/2 "2018-09-20T12:39:46Z")
I moved this over to the x-pack category. This is not really a watcher specific question, but rather a setup question. First, ask your administrator that you have the correct SMTP servers,ports, users and passwords configured. After you have done that, try running a watch and either check the output of the [execute watch API](https://www.elastic.co/guide/en/elasticsearch/reference/6.4/watcher-api-execute-watch.html) or check the watch history. Then please share the output of that, so that we can take a look at the error message. ---
**Author:** ![bab](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bab/32/86201_2.png) [@bab](https://discuss.elastic.co/u/bab)\ **Post date:** [September 21, 2018, 8:09am UTC](https://discuss.elastic.co/t/unable-to-send-email-via-exchange-notification/148968/3 "2018-09-21T08:09:29Z")
Thanks @spinscale for your answer: i get the SMTP Server Data from my administrator and configured again the elasticsearch.yml, after that checked the output using execute watch API. Its take a long time to execute and at the end become this message : { "statusCode": 504, "error": "Gateway Time-out", "message": "Client request timeout" } any idea what is the problem? ---
**Author:** ![spinscale](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spinscale/32/25011_2.png) [@spinscale](https://discuss.elastic.co/u/spinscale)\ **Post date:** [September 21, 2018, 9:31am UTC](https://discuss.elastic.co/t/unable-to-send-email-via-exchange-notification/148968/4 "2018-09-21T09:31:30Z")
please call the execute watch API from the command line using a HTTP client like curl and paste the output. The above error message stems from kibana it seems. ---
**Author:** ![bab](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bab/32/86201_2.png) [@bab](https://discuss.elastic.co/u/bab)\ **Post date:** [September 21, 2018, 6:05pm UTC](https://discuss.elastic.co/t/unable-to-send-email-via-exchange-notification/148968/5 "2018-09-21T18:05:49Z")
``` { "id": "email_administrator", "type": "email", "status": "failure", "error": { "root_cause": [ { "type": "messaging_exception", "reason": "failed to send email with subject [Encountered 93 errors] via account [exchange_account]" } ], "type": "messaging_exception", "reason": "failed to send email with subject [Encountered 93 errors] via account [exchange_account]", "caused_by": { "type": "authentication_failed_exception", "reason": "535 5.7.3 Authentication unsuccessful [HE1PR06CA0133.eurprd06.prod.outlook.com]\n" } } } ] }, ``` ---
**Author:** ![spinscale](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/spinscale/32/25011_2.png) [@spinscale](https://discuss.elastic.co/u/spinscale)\ **Post date:** [September 24, 2018, 9:20am UTC](https://discuss.elastic.co/t/unable-to-send-email-via-exchange-notification/148968/6 "2018-09-24T09:20:29Z")
This indicates an authentication issue against the mailserver, meaning that the provided credentials are rejected. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [October 22, 2018, 9:20am UTC](https://discuss.elastic.co/t/unable-to-send-email-via-exchange-notification/148968/7 "2018-10-22T09:20:38Z")
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