# Unable to uninstall Endgame Sensor **URL:** \ **Category:** Elastic Security\ **Created:** [December 8, 2020, 9:15pm UTC](https://discuss.elastic.co/t/unable-to-uninstall-endgame-sensor/258051 "2020-12-08T21:15:15Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Greg\_Schles](https://avatars.discourse-cdn.com/v4/letter/g/49beb7/32.png) [@Greg\_Schles](https://discuss.elastic.co/u/Greg_Schles)\ **Post date:** [December 8, 2020, 9:15pm UTC](https://discuss.elastic.co/t/unable-to-uninstall-endgame-sensor/258051/1 "2020-12-08T21:15:15Z")
Hello, I'm not able to remove an old sensor from some machines (Win 10). Command being ran: ` SensorWindowsInstaller-Sensor1.exe -c SensorWindowsInstaller-Sensor1.cfg -k API_KEY_REDACTED_HERE -d false -l install.log` Log shows: info: Sensor installer version: 3.50.6 info: Download URL : [https://18.210.137.132/v1/windows/binary](https://18.210.137.132/v1/windows/binary) info: Download template : ed76c2ae-287f-4b8b-aa3d-f4716b5863a7 info: Download API Key : API\_KEY\_REDACTED\_HERE info: Download CA cert : 1924 bytes info: Download retry count : 10 info: Download retry delay (milliseconds) : 30000 info: Successful install pause (seconds) : 5 info: Self-delete? : no info: Downloading sensor info: Set Proxy: info: Downloading: [https://18.210.137.132/v1/windows/binary?arch=x64&profile=ed76c2ae-287f-4b8b-aa3d-f4716b5863a7&uuid=72e6b747-91da-16d5-dc6c-9e69d15b6be3&apikey=API\_KEY\_REDACTED\_HERE&ipv4=10.0.0.7&osMajor=10&osMinor=0&spMajor=0&spMinor=0](https://18.210.137.132/v1/windows/binary?arch=x64&profile=ed76c2ae-287f-4b8b-aa3d-f4716b5863a7&uuid=72e6b747-91da-16d5-dc6c-9e69d15b6be3&apikey=API_KEY_REDACTED_HERE&ipv4=10.0.0.7&osMajor=10&osMinor=0&spMajor=0&spMinor=0) info: retryCount=10 debug: CURL error 7: Error [Failed to connect to 18.210.137.132 port 443: error] debug: CURL error 7: Error [Failed to connect to 18.210.137.132 port 443: error] How can I uninstall? ---
**Author:** ![ferullo](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ferullo/32/74240_2.png) [@ferullo](https://discuss.elastic.co/u/ferullo)\ **Post date:** [December 9, 2020, 3:20pm UTC](https://discuss.elastic.co/t/unable-to-uninstall-endgame-sensor/258051/2 "2020-12-09T15:20:07Z")
Hi @Greg_Schles, could you please submit a help ticket through Elastic Support and we'll get you sorted out. ---
**Author:** ![Greg\_Schles](https://avatars.discourse-cdn.com/v4/letter/g/49beb7/32.png) [@Greg\_Schles](https://discuss.elastic.co/u/Greg_Schles)\ **Post date:** [December 17, 2020, 9:31pm UTC](https://discuss.elastic.co/t/unable-to-uninstall-endgame-sensor/258051/3 "2020-12-17T21:31:39Z")
@ferullo, I opened up a ticket but never heard back. Are you able to speak with me directly? ---
**Author:** ![Cue](https://avatars.discourse-cdn.com/v4/letter/c/cc9497/32.png) [@Cue](https://discuss.elastic.co/u/Cue)\ **Post date:** [January 12, 2022, 4:40pm UTC](https://discuss.elastic.co/t/unable-to-uninstall-endgame-sensor/258051/4 "2022-01-12T16:40:15Z")
Did you ever receive a response to this Greg? The company I work for has Endgame Security (esensor) installed on a few remaining legacy machines and we are unable to remove this without formatting the machines. A contractor installed the product on the machines, but did not provide any uninstall instructions or API key to be able to uninstall the product. Any ideas? ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [November 4, 2022, 8:19am UTC](https://discuss.elastic.co/t/unable-to-uninstall-endgame-sensor/258051/5 "2022-11-04T08:19:18Z")