# Unavailable\_shards\_exception and primary shard is not active **URL:** \ **Category:** Elasticsearch\ **Created:** [March 26, 2019, 9:52am UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899 "2019-03-26T09:52:45Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![nageswar](https://avatars.discourse-cdn.com/v4/letter/n/6de8d8/32.png) [@nageswar](https://discuss.elastic.co/u/nageswar)\ **Post date:** [March 26, 2019, 9:52am UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/1 "2019-03-26T09:52:46Z")
Hi All, My Elasticsearch data is keep getting corrupted and latest data will be not available. For this temporarily we are solving like if you delete the last date data then it allows logstash to send the data into elasticsearch and this not permanent solution. Please someone help me to solve the problem. Bellow is the error: 2019-03-26T01:55:46,924][INFO][logstash.outputs.elasticsearch] retrying failed action with response code: 503 ({"type"=\>"unavailable\_shards\_exception", "reason"=\>"[ppe-prod-primary-tomcat-2019.03.26][0] primary shard is not active Timeout: [1m], request: [BulkShardRequest [[ppe-prod-primary-tomcat-2019.03.26][0]] containing [index {[ppe-prod-primary-tomcat-2019.03.26][ppe-prod-primary-tomcat][8-LHuGkBRv3HjZ\_DqmqK], source[n/a, actual length: [16.5kb], max length: 2kb]}]]"}) ---
**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\ **Post date:** [March 26, 2019, 9:54am UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/2 "2019-03-26T09:54:19Z")
What type of storage are you using? Which version of Elasticsearch? ---
**Author:** ![nageswar](https://avatars.discourse-cdn.com/v4/letter/n/6de8d8/32.png) [@nageswar](https://discuss.elastic.co/u/nageswar)\ **Post date:** [March 26, 2019, 10:12am UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/3 "2019-03-26T10:12:26Z")
thanks for replying ,we are using file-system only for storage and 6.2.2 verison for all components(Elasticsearch, Kibana, Logstash). ---
**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\ **Post date:** [March 26, 2019, 10:14am UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/4 "2019-03-26T10:14:50Z")
Is it a local disk or backed by some kind of networked storage? ---
**Author:** ![nageswar](https://avatars.discourse-cdn.com/v4/letter/n/6de8d8/32.png) [@nageswar](https://discuss.elastic.co/u/nageswar)\ **Post date:** [March 26, 2019, 10:17am UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/5 "2019-03-26T10:17:14Z")
we have attached extra volume to this server and using as elasticsearch storage. ---
**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\ **Post date:** [March 26, 2019, 10:27am UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/6 "2019-03-26T10:27:39Z")
What type of extra volume? ---
**Author:** ![nageswar](https://avatars.discourse-cdn.com/v4/letter/n/6de8d8/32.png) [@nageswar](https://discuss.elastic.co/u/nageswar)\ **Post date:** [March 26, 2019, 10:30am UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/7 "2019-03-26T10:30:06Z")
we have created one more file system and is mounted to /mnt. we are using this for storage. ---
**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\ **Post date:** [March 26, 2019, 10:58am UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/8 "2019-03-26T10:58:17Z")
> [@Christian\_Dahlqvist](#): > > Is it a local disk or backed by some kind of networked storage? What type of extra volume??? ---
**Author:** ![nageswar](https://avatars.discourse-cdn.com/v4/letter/n/6de8d8/32.png) [@nageswar](https://discuss.elastic.co/u/nageswar)\ **Post date:** [March 26, 2019, 12:32pm UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/9 "2019-03-26T12:32:40Z")
EBS volume ---
**Author:** ![Christian\_Dahlqvist](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/christian_dahlqvist/32/4617_2.png) [@Christian\_Dahlqvist](https://discuss.elastic.co/u/Christian_Dahlqvist)\ **Post date:** [March 26, 2019, 12:38pm UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/10 "2019-03-26T12:38:54Z")
How many nodes do you have in the cluster? How are these configured? ---
**Author:** ![nageswar](https://avatars.discourse-cdn.com/v4/letter/n/6de8d8/32.png) [@nageswar](https://discuss.elastic.co/u/nageswar)\ **Post date:** [March 26, 2019, 12:40pm UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/11 "2019-03-26T12:40:17Z")
it is 3 node cluster setup , one master and other two are data nodes. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [April 23, 2019, 12:40pm UTC](https://discuss.elastic.co/t/unavailable-shards-exception-and-primary-shard-is-not-active/173899/12 "2019-04-23T12:40:19Z")
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