# Upgrade to 6.2 fails on Win 10 **URL:** \ **Category:** Elasticsearch\ **Created:** [February 7, 2018, 6:37am UTC](https://discuss.elastic.co/t/upgrade-to-6-2-fails-on-win-10/118761 "2018-02-07T06:37:33Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![IanRC72](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ianrc72/32/26086_2.png) [@IanRC72](https://discuss.elastic.co/u/IanRC72)\ **Post date:** [February 7, 2018, 6:37am UTC](https://discuss.elastic.co/t/upgrade-to-6-2-fails-on-win-10/118761/1 "2018-02-07T06:37:34Z")
I downloaded the MSI and attempted to install 6.2. I have 6.0 installed. I get the attached error moments after running the MSI. I'm running Win 10 Home 64-bit with all patches. ![2](https://us1.discourse-cdn.com/elastic/original/3X/2/1/217f5d2aaca9363b1c34dc8d255052f81353f292.png) ---
**Author:** ![forloop](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/forloop/32/9021_2.png) [@forloop](https://discuss.elastic.co/u/forloop)\ **Post date:** [February 7, 2018, 9:26am UTC](https://discuss.elastic.co/t/upgrade-to-6-2-fails-on-win-10/118761/2 "2018-02-07T09:26:45Z")
Are there any related entries in the Event log @IanRC72? ---
**Author:** ![IanRC72](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ianrc72/32/26086_2.png) [@IanRC72](https://discuss.elastic.co/u/IanRC72)\ **Post date:** [February 7, 2018, 10:24am UTC](https://discuss.elastic.co/t/upgrade-to-6-2-fails-on-win-10/118761/3 "2018-02-07T10:24:30Z")
Two entries (I ran the installation twice with the same error message each time): > Product: Elasticsearch 6.2.0 -- Installation failed. > Windows Installer installed the product. Product Name: Elasticsearch 6.2.0. Product Version: 6.2.0. Product Language: 1033. Manufacturer: Elastic. Installation success or error status: 1603. A check of Services reveals 6.0 is installed. ---
**Author:** ![forloop](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/forloop/32/9021_2.png) [@forloop](https://discuss.elastic.co/u/forloop)\ **Post date:** [February 8, 2018, 1:19am UTC](https://discuss.elastic.co/t/upgrade-to-6-2-fails-on-win-10/118761/4 "2018-02-08T01:19:10Z")
OK, the 6.2.0 installer is running from what I can see. At what point do you see the attached screenshot? Does the 6.2.0 UI load correctly? A log file for the installation process can be found within the `%TEMP%` directory, with a randomly generated name adhering to the format `MSI.LOG`. If the installer is the last process to run with `msiexec.exe`, then the log file for the failed installation will be the most recent log file. If you could add that file here, or [post as a gist](https://gist.github.com/) and link to it, it may provide more details. ---
**Author:** ![IanRC72](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ianrc72/32/26086_2.png) [@IanRC72](https://discuss.elastic.co/u/IanRC72)\ **Post date:** [February 8, 2018, 11:51am UTC](https://discuss.elastic.co/t/upgrade-to-6-2-fails-on-win-10/118761/5 "2018-02-08T11:51:13Z")
The usual "Preparing to install..." windows pops up. A second later, the error occurs. [Here's the log file.](https://gist.github.com/IamIC/8f178376e88609b9d9076bd65ce9e50b) Thanks. ---
**Author:** ![forloop](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/forloop/32/9021_2.png) [@forloop](https://discuss.elastic.co/u/forloop)\ **Post date:** [February 9, 2018, 5:59am UTC](https://discuss.elastic.co/t/upgrade-to-6-2-fails-on-win-10/118761/6 "2018-02-09T05:59:09Z")
Looks like an issue with the initialization of the Embedded WPF UI. Would you mind trying the [6.2.1 MSI](https://www.elastic.co/downloads/past-releases/elasticsearch-6-2-1) and seeing if you have the same issue? ---
**Author:** ![IanRC72](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ianrc72/32/26086_2.png) [@IanRC72](https://discuss.elastic.co/u/IanRC72)\ **Post date:** [February 9, 2018, 8:13am UTC](https://discuss.elastic.co/t/upgrade-to-6-2-fails-on-win-10/118761/7 "2018-02-09T08:13:26Z")
I tried 6.2.1 but it gives the same error message in the same manner. Rebooted and tried again. [Here's the log file.](https://gist.github.com/IamIC/40a0143f90652a1bb6d794275d5655fb) ---
**Author:** ![Martijn\_Laarman](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/martijn_laarman/32/4410_2.png) [@Martijn\_Laarman](https://discuss.elastic.co/u/Martijn_Laarman)\ **Post date:** [February 9, 2018, 9:53am UTC](https://discuss.elastic.co/t/upgrade-to-6-2-fails-on-win-10/118761/8 "2018-02-09T09:53:39Z")
Do you have any anti virus software running on the machine @IanRC72? ---
**Author:** ![IanRC72](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/ianrc72/32/26086_2.png) [@IanRC72](https://discuss.elastic.co/u/IanRC72)\ **Post date:** [February 9, 2018, 10:40am UTC](https://discuss.elastic.co/t/upgrade-to-6-2-fails-on-win-10/118761/9 "2018-02-09T10:40:26Z")
Bitdefender 2018. It was running when I installed 6.0. I disabled it but the installation gave the same error. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [March 9, 2018, 10:40am UTC](https://discuss.elastic.co/t/upgrade-to-6-2-fails-on-win-10/118761/10 "2018-03-09T10:40:48Z")
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