# Uptime not showing UP Down Monitors

**URL:** https://discuss.elastic.co/t/uptime-not-showing-up-down-monitors/240349
**Category:** Synthetics
**Created:** [July 8, 2020, 12:56pm UTC](https://discuss.elastic.co/t/uptime-not-showing-up-down-monitors/240349 "2020-07-08T12:56:56Z")
**Posts on this page:** 3
**Page:** 1

<div class="post-metadata">

### Author: ![Ameyamacha](https://avatars.discourse-cdn.com/v4/letter/a/c89c15/32.png) [@Ameyamacha](https://discuss.elastic.co/u/Ameyamacha)
#### Post date: [July 8, 2020, 12:56pm UTC](https://discuss.elastic.co/t/uptime-not-showing-up-down-monitors/240349/1 "2020-07-08T12:56:56Z")

</div>

Hello

We are using Elasticsearch cloud 7.8 with kibana 7.8 versions.  
I set up Heartbeat (using docker) and configured the heartbeat.yml properly. The configuration is setup to send the data directly to logstash. I see that the graph on the uptime tab is working fine. But nothing shows up when in up down list.

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/4/8/4864559f824349f572d5204d6a5da38a3ebc8342.png)

Another Notes:  
**I can see heartbeat data are coming under "Discover" tab.** (see attached screenshot)  
I also checked the logs of kibana and the logs of the heartbeat docker - no special errors.

any advice how I can debug this issue?

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/f/6/f604e0114ded3fe46b24e06ce36778da9b3d9e5a.png)

We also tried steps provided in the article. Link Below but nothing has changed.

> [@Uptime not loading Heartbeat logs](https://discuss.elastic.co/t/uptime-not-loading-heartbeat-logs/201992/4):
>
> Same issue:sweat\_smile:

Thanks!

---

<div class="post-metadata">

### Author: ![Andrew\_Cholakian1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/andrew_cholakian1/32/3612_2.png) [@Andrew\_Cholakian1](https://discuss.elastic.co/u/Andrew_Cholakian1)
#### Post date: [July 9, 2020, 2:48am UTC](https://discuss.elastic.co/t/uptime-not-showing-up-down-monitors/240349/2 "2020-07-09T02:48:12Z")

</div>

Hmmm, is heartbeat data being processed or altered at all in Logstash? It might be nice to see if the problem still occurs when connected directly. Also, can you check that the `monitor.timespan` field specifically is present? I'll mention now that wer'e moving to a new strategy for running this query that should be superior in: [https://github.com/elastic/kibana/pull/69229](https://github.com/elastic/kibana/pull/69229) , but that doesn't mean that 7.8 has any known issues.

By the way, I see you're using heartbeat 7.7.1 it might be nice to upgrade Heartbeat, though that probably isn't the root cause.

---

<div class="post-metadata">

### Author: ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)
#### Post date: [August 2, 2020, 2:48am UTC](https://discuss.elastic.co/t/uptime-not-showing-up-down-monitors/240349/3 "2020-08-02T02:48:15Z")

</div>

This topic was automatically closed 24 days after the last reply. New replies are no longer allowed.