# User authentication problem **URL:** \ **Category:** Kibana\ **Created:** [November 15, 2021, 1:34pm UTC](https://discuss.elastic.co/t/user-authentication-problem/289202 "2021-11-15T13:34:00Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![McElroy](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mcelroy/32/24639_2.png) [@McElroy](https://discuss.elastic.co/u/McElroy)\ **Post date:** [November 15, 2021, 1:34pm UTC](https://discuss.elastic.co/t/user-authentication-problem/289202/1 "2021-11-15T13:34:00Z")
Hi, we have a problem with Kibana and XPack. We send out a URL to a specific dashboard to one of our users. When he authenticate with his credentials, he gets a server error. After refreshing the page, he gets onto the dashboard immediately. When I try the same with my admin account, it works without an issue. Any ideas? We are currently using 6.5.1. ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [November 15, 2021, 10:42pm UTC](https://discuss.elastic.co/t/user-authentication-problem/289202/2 "2021-11-15T22:42:02Z")
6.4 is [EOL](https://www.elastic.co/support/eol) and no longer supported, please upgrade. > [@McElroy](#): > > he gets a server error What is the error exactly What do the Kibana logs show? ---
**Author:** ![McElroy](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mcelroy/32/24639_2.png) [@McElroy](https://discuss.elastic.co/u/McElroy)\ **Post date:** [November 16, 2021, 6:46am UTC](https://discuss.elastic.co/t/user-authentication-problem/289202/3 "2021-11-16T06:46:45Z")
kibana doesn't show anything regarding that. I can't find anything regarding the user in the logs. Also the apache responds with a 404... I will try to drill down a bit deeper today and get back to you with more information. ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [November 16, 2021, 7:06am UTC](https://discuss.elastic.co/t/user-authentication-problem/289202/4 "2021-11-16T07:06:54Z")
Can you clarify on what Apache has to do with this? ---
**Author:** ![McElroy](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mcelroy/32/24639_2.png) [@McElroy](https://discuss.elastic.co/u/McElroy)\ **Post date:** [November 16, 2021, 7:23am UTC](https://discuss.elastic.co/t/user-authentication-problem/289202/5 "2021-11-16T07:23:44Z")
the apache does a reverse proxy to kibana. ---
**Author:** ![McElroy](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mcelroy/32/24639_2.png) [@McElroy](https://discuss.elastic.co/u/McElroy)\ **Post date:** [November 16, 2021, 8:37am UTC](https://discuss.elastic.co/t/user-authentication-problem/289202/6 "2021-11-16T08:37:14Z")
From what I see, our url changes after the login: ```auto https://our_url.xxx/od/s/some-space/app/kibana#/dashboards?_g=(refreshInterval:(pause:!t,value:0),time:(from:now%2Fd,mode:quick,to:now%2Fd)) https://our_url.xxx/od#/dashboards?_g=(refreshInterval:(pause:!t,value:0),time:(from:now%2Fd,mode:quick,to:now%2Fd)) ``` ---
**Author:** ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)\ **Post date:** [November 16, 2021, 9:53pm UTC](https://discuss.elastic.co/t/user-authentication-problem/289202/7 "2021-11-16T21:53:51Z")
I would suggest removing Apache and then seeing if this works, then go from there. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [December 14, 2021, 9:54pm UTC](https://discuss.elastic.co/t/user-authentication-problem/289202/8 "2021-12-14T21:54:24Z")
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