# User & Roles issue **URL:** \ **Category:** Kibana\ **Created:** [March 4, 2022, 8:07am UTC](https://discuss.elastic.co/t/user-roles-issue/298829 "2022-03-04T08:07:58Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Vinay\_Menon1](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/vinay_menon1/32/102601_2.png) [@Vinay\_Menon1](https://discuss.elastic.co/u/Vinay_Menon1)\ **Post date:** [March 4, 2022, 8:07am UTC](https://discuss.elastic.co/t/user-roles-issue/298829/1 "2022-03-04T08:07:58Z")
Hi, I am new to to Elasticsearch I have zero knowledge in it. let me provide a brief intro to my setup what I could understand . We are using elastic cloud based version in that we are using elastic as a monitoring tool for network devices such as router & switches via logstash using SNMP & also we use Heartbeat. There are also multiple spaces created in elastic. Now about my query someone from my team had created a custom PHP website to add users to elastic the webpage frontend UI contains some options like username, password, then something called circuit id I am not sure what it is but we can assign multiple circuit id for a user by pressing enter and then add the next circuit id & the last option is select the space where this user needs access to Then once the user is added we can then select the space A to which the user was given access & login, once logged in I can see a selection of circuit id that was added when creating the user selecting one of those takes to me specific dashboard. The similar setup is done for the space B but the thing is that only one circuit id shows when I login with the test user on that space so not sure what is causing this is it the roles or something else entirely I also tried to compare between Space A & Space B user roles to see if there are any differences between them in elastic, so when I see both users side by side they have a default role assigned as per their name like for Space A user default role is Space A & same for Space B user default role applied is Space B there is one more role which I can see as NG-W which searched in roles but not able to find it anywhere. Also there some Granted documents query which is same on both users roles. So I am not able to figure out what the issue is both user settings look same only one NG-W role is not showing anywhere which is assigned to both. Can someone help please. ---
**Author:** ![Larry\_Gregory](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/larry_gregory/32/34969_2.png) [@Larry\_Gregory](https://discuss.elastic.co/u/Larry_Gregory)\ **Post date:** [March 4, 2022, 1:41pm UTC](https://discuss.elastic.co/t/user-roles-issue/298829/2 "2022-03-04T13:41:13Z")
Hey @Vinay_Menon1, welcome to the discussion boards! If I understand correctly, it sounds like you're not sure why Space B only has 1 `circuit id` whereas Space A has multiple? The concept of a `circuit id` isn't native to Elastic/Kibana -- this must be something custom, possibly managed by that PHP Website. Can you reach out to your team to get a better understanding of where this `circuit id` comes from, and how it is managed? Once we know what that is, then we might be able to assist further. Is it possible that the missing `circuit ids` only exist within Space A, and not in Space B? Can we test this by logging in as a superuser (such as the `elastic` account), navigate to Space B, and see if this issue still persists? That will at least rule in/out a privileges issue. ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [April 1, 2022, 1:41pm UTC](https://discuss.elastic.co/t/user-roles-issue/298829/3 "2022-04-01T13:41:43Z")
This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.