# Visualization/Authorization Error when using dashboards with many visualizations

**URL:** <https://discuss.elastic.co/t/visualization-authorization-error-when-using-dashboards-with-many-visualizations/94001>\
**Category:** Kibana\
**Created:** [July 20, 2017, 6:21pm UTC](https://discuss.elastic.co/t/visualization-authorization-error-when-using-dashboards-with-many-visualizations/94001 "2017-07-20T18:21:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mark54g](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@mark54g](https://discuss.elastic.co/u/mark54g)\
**Post date:** [July 20, 2017, 6:21pm UTC](https://discuss.elastic.co/t/visualization-authorization-error-when-using-dashboards-with-many-visualizations/94001/1 "2017-07-20T18:21:30Z")

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Hey, folks

Have a weird problem someone in my org uncovered. When trying to create or load an existing dashboard that is visualization heavy, they get an error like this:

Error: Authorization Exception  
at respond ([https://kibana.region1.ldap1.testdomain.local/bundles/kibana.bundle.js?v=14823:14:6928](https://kibana.region1.ldap1.testdomain.local/bundles/kibana.bundle.js?v=14823:14:6928))  
at checkRespForFailure ([https://kibana.region1.ldap1.testdomain.local/bundles/kibana.bundle.js?v=14823:14:6156](https://kibana.region1.ldap1.testdomain.local/bundles/kibana.bundle.js?v=14823:14:6156))  
at [https://kibana.region1.ldap1.testdomain.local/bundles/kibana.bundle.js?v=14823:1:26924](https://kibana.region1.ldap1.testdomain.local/bundles/kibana.bundle.js?v=14823:1:26924)  
at processQueue ([https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:38:23621](https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:38:23621))  
at [https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:38:23888](https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:38:23888)  
at Scope.$eval ([https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:39:4619](https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:39:4619))  
at Scope.$digest ([https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:39:2359](https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:39:2359))  
at Scope.$apply ([https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:39:5037](https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:39:5037))  
at done ([https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:37:25027](https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:37:25027))  
at completeRequest ([https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:37:28702](https://kibana.region1.ldap1.testdomain.local/bundles/commons.bundle.js?v=14823:37:28702))

And the dashboard never loads.

I have tried increasing the size of their instances, but no joy.

There are two Kibana servers behind a load balancer that terminates their SSL, and a reverse proxy in nginx that shunts 80 to 5601.

Can anybody see something that may be the culprit? I'm at a bit of a loss.

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<div class="post-metadata">

**Author:** ![cjcenizal](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/cjcenizal/32/11216_2.png) [@cjcenizal](https://discuss.elastic.co/u/cjcenizal)\
**Post date:** [July 21, 2017, 1:38am UTC](https://discuss.elastic.co/t/visualization-authorization-error-when-using-dashboards-with-many-visualizations/94001/2 "2017-07-21T01:38:08Z")

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Thanks for posting this, Mark. I see you also posted this in a [GitHub issue](https://github.com/elastic/kibana/issues/13013) (cross-linking for future reference). I think the issue is the best place to track progress on addressing this problem.

Thanks,  
CJ

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<div class="post-metadata">

**Author:** ![mark54g](https://avatars.discourse-cdn.com/v4/letter/m/cc9497/32.png) [@mark54g](https://discuss.elastic.co/u/mark54g)\
**Post date:** [July 21, 2017, 3:25pm UTC](https://discuss.elastic.co/t/visualization-authorization-error-when-using-dashboards-with-many-visualizations/94001/3 "2017-07-21T15:25:22Z")

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This issue is not a bug. I found the problem, and it was rather ridiculous and a pain to track down.

The build scripts for the nginx front end neglected a permission on /etc/nginx.

This one's in the bag.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [August 18, 2017, 3:25pm UTC](https://discuss.elastic.co/t/visualization-authorization-error-when-using-dashboards-with-many-visualizations/94001/4 "2017-08-18T15:25:32Z")

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