# Visualize: Gateway Timeout

**URL:** <https://discuss.elastic.co/t/visualize-gateway-timeout/117385>\
**Category:** Kibana\
**Created:** [January 29, 2018, 12:57am UTC](https://discuss.elastic.co/t/visualize-gateway-timeout/117385 "2018-01-29T00:57:33Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![alexus](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alexus/32/12696_2.png) [@alexus](https://discuss.elastic.co/u/alexus)\
**Post date:** [January 29, 2018, 12:57am UTC](https://discuss.elastic.co/t/visualize-gateway-timeout/117385/1 "2018-01-29T00:57:34Z")

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I followed [Using Kibana in a Production Environment | Kibana User Guide [6.1] | Elastic](https://www.elastic.co/guide/en/kibana/current/production.html#load-balancing), yet still experiencing:

> Visualize: Gateway Timeout

Please advise.

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<div class="post-metadata">

**Author:** ![mujtabahussain](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mujtabahussain/32/17514_2.png) [@mujtabahussain](https://discuss.elastic.co/u/mujtabahussain)\
**Post date:** [January 29, 2018, 1:17am UTC](https://discuss.elastic.co/t/visualize-gateway-timeout/117385/2 "2018-01-29T01:17:52Z")

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Whats your setup? Where are you using it? Full error?

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<div class="post-metadata">

**Author:** ![alexus](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alexus/32/12696_2.png) [@alexus](https://discuss.elastic.co/u/alexus)\
**Post date:** [January 29, 2018, 1:41am UTC](https://discuss.elastic.co/t/visualize-gateway-timeout/117385/3 "2018-01-29T01:41:11Z")

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@mujtabahussain

my setup:

browser \<-\> (w/wo) nginx \<-\> kibana \<-\> elasticsearch node (coordinate only) \<-\> elasticsearch cluster

I tried from Google Chrome OS, Linux and MacOS using Google Chrome dev, Firefox ESR and Safari (respectively).

Kibana's error (via browser):

```
Error: Gateway Timeout
ErrorAbstract@https://kibana.x.com/bundles/kibana.bundle.js?v=16363:53:151667
StatusCodeError@https://kibana.x.com/bundles/kibana.bundle.js?v=16363:53:155112
respond@https://kibana.x.com/bundles/kibana.bundle.js?v=16363:53:161556
checkRespForFailure@https://kibana.x.com/bundles/kibana.bundle.js?v=16363:53:160796
AngularConnector.prototype.request/<@https://kibana.x.com/bundles/kibana.bundle.js?v=16363:47:27782
processQueue@https://kibana.x.com/bundles/commons.bundle.js?v=16363:29:132456
scheduleProcessQueue/<@https://kibana.x.com/bundles/commons.bundle.js?v=16363:29:133349
$RootScopeProvider/this.$get</Scope.prototype.$digest@https://kibana.x.com/bundles/commons.bundle.js?v=16363:29:144239
$RootScopeProvider/this.$get</Scope.prototype.$apply@https://kibana.x.com/bundles/commons.bundle.js?v=16363:29:147007
done@https://kibana.x.com/bundles/commons.bundle.js?v=16363:29:100015
completeRequest@https://kibana.x.com/bundles/commons.bundle.js?v=16363:29:104697
createHttpBackend/</xhr.onload@https://kibana.x.com/bundles/commons.bundle.js?v=16363:29:105435

```

I check both Kibana's and Elasticsearch's (coordinate only) node logs and other then my own requests, there are NO new messages at the time when error occurs (that's why I didn't include any initially with my post).

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<div class="post-metadata">

**Author:** ![mujtabahussain](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/mujtabahussain/32/17514_2.png) [@mujtabahussain](https://discuss.elastic.co/u/mujtabahussain)\
**Post date:** [February 7, 2018, 10:37pm UTC](https://discuss.elastic.co/t/visualize-gateway-timeout/117385/4 "2018-02-07T22:37:30Z")

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Can you ensure that you can hit the elastic node from the node that is running kibana?

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<div class="post-metadata">

**Author:** ![alexus](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/alexus/32/12696_2.png) [@alexus](https://discuss.elastic.co/u/alexus)\
**Post date:** [February 7, 2018, 10:55pm UTC](https://discuss.elastic.co/t/visualize-gateway-timeout/117385/5 "2018-02-07T22:55:27Z")

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communication between transport (coordinate) and rest of nodes (cluster) is fine, as Kibana works fine with quick requests.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [March 7, 2018, 11:10pm UTC](https://discuss.elastic.co/t/visualize-gateway-timeout/117385/6 "2018-03-07T23:10:04Z")

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