### Author:  [@mtarimo](https://discuss.elastic.co/u/mtarimo)
#### Post date: [October 4, 2016, 10:32am UTC](https://discuss.elastic.co/t/watcher-failing-to-send-emails/62141/1 "2016-10-04T10:32:58Z")
Hi,
I am using elastic cloud.
I have just created a script and I am getting this error;
MessagingException[failed to send email with subject [Daily MNO Snapshot] via account [work]]; nested: SendFailedException[Invalid Addresses]; nested: SMTPAddressFailedException[554 5.7.1 [mtarimo@aimgroup.co.tz](mailto:mtarimo@aimgroup.co.tz): Recipient address rejected: Access denied\n];
Below is my configuration;
PUT \_watcher/watch/report\_mno\_mngt
{
"trigger": {
"schedule": {
"interval": "1d"
}
},
"actions": {
"work": {
"email": {
"to": "'micahel tarimo [mtarimo@aimgroup.co.tz](mailto:mtarimo@aimgroup.co.tz)'",
"subject": "Daily MNO Snapshot",
"body": "Please find attached the snapshot for today",
"attachments": {
"mno\_report\_mngt.pdf": {
"http": {
"content\_type": "application/pdf",
"request": {
"method": "POST",
"headers": {
"kbn-xsrf": "reporting"
},
"auth": {
"basic": {
"username": "theuser",
"password": "dfdfdfd"
}
},
"read\_timeout": "300s",
"url": "[https://3463d22a13e96ssa5524567e1c30c2b5cd.tz-west-7.aws.found.io/api/reporting/generate/dashboard/MNO-Dashboard?\_g=(refreshInterval:(display:Off,pause:!f,value:0),time:(from:now-15m,mode:quick,to:now)](https://3463d22a13e96ssa5524567e1c30c2b5cd.tz-west-7.aws.found.io/api/reporting/generate/dashboard/MNO-Dashboard?_g=(refreshInterval:(display:Off,pause:!f,value:0),time:(from:now-15m,mode:quick,to:now)))&\_a=(filters:!(),options:(darkTheme:!f),panels:!((col:1,id:mno\_performance,panelIndex:4,row:1,size\_x:6,size\_y:4,type:visualization),(col:7,id:mno\_gender,panelIndex:5,row:1,size\_x:3,size\_y:2,type:visualization),(col:10,id:mno\_idtypes,panelIndex:6,row:1,size\_x:3,size\_y:2,type:visualization),(col:7,id:mno\_quality\_check,panelIndex:7,row:3,size\_x:3,size\_y:2,type:visualization),(col:10,id:mno\_region\_registrations\_pie,panelIndex:8,row:3,size\_x:3,size\_y:2,type:visualization),(col:1,id:mno\_region\_registrations\_line,panelIndex:9,row:5,size\_x:12,size\_y:3,type:visualization)),query:(query\_string:(analyze\_wildcard:!t,query:%27\*%27)),title:%MNO%20Dashboard%27,uiState:(P-5:(vis:(legendOpen:!f)),P-7:(vis:(legendOpen:!f))))&sync"
}
}
}
}
}
}
}
}
I have followed the steps to whitelist the email addresses.
Is there anything I am doing wrong?
Thanks,
Michael
---
### Author:  [@spinscale](https://discuss.elastic.co/u/spinscale)
#### Post date: [October 4, 2016, 11:51am UTC](https://discuss.elastic.co/t/watcher-failing-to-send-emails/62141/2 "2016-10-04T11:51:37Z")
Hey,
this looks like an invalid email address. Can you try either only the email addr like `mtarimo@aimgroup...` or use proper marking of the name like `Michael Tarimo `.. see the [docs](https://www.elastic.co/guide/en/x-pack/5.0/actions-email.html#email-address) for examples
--Alex
---
### Author:  [@mtarimo](https://discuss.elastic.co/u/mtarimo)
#### Post date: [October 4, 2016, 12:26pm UTC](https://discuss.elastic.co/t/watcher-failing-to-send-emails/62141/3 "2016-10-04T12:26:51Z")
Hi Alex,
Thanks for your response.
I have tried these options;
"email": {
"to": "'Micahel Tarimo [mtarimo@aimgroup.co.tz](mailto:mtarimo@aimgroup.co.tz)'",
"subject": "Daily MNO Snapshot",
"email": {
"to": "Micahel Tarimo [mtarimo@aimgroup.co.tz](mailto:mtarimo@aimgroup.co.tz)",
"subject": "Daily MNO Snapshot",
"email": {
"to": "'Micahel Tarimo [mtarimo@aimgroup.co.tz](mailto:mtarimo@aimgroup.co.tz)'",
"subject": "Daily MNO Snapshot",
"email": {
"to": "'mtarimo@aimgroup.co.tz'",
"subject": "Daily MNO Snapshot",
"email": {
"to": "mtarimo@aimgroup.co.tz",
"subject": "Daily MNO Snapshot",
Unfortunately, they all fail!
Could you please help me fill in what needs to go into the "to" field?
The email is [mtarimo@aimgroup.co.tz](mailto:mtarimo@aimgroup.co.tz), the name is Michael Tarimo.
I have also whitelisted [michael.tarimo@gmail.com](mailto:michael.tarimo@gmail.com)
Thanks,
Michael
---
### Author:  [@spinscale](https://discuss.elastic.co/u/spinscale)
#### Post date: [October 5, 2016, 10:00am UTC](https://discuss.elastic.co/t/watcher-failing-to-send-emails/62141/4 "2016-10-05T10:00:22Z")
Hey,
some of them contain a wrong email address, where as others contain correct ones. Either check the watcher history indices or use the [execute watch API](https://www.elastic.co/guide/en/watcher/2.4/api-rest.html#api-rest-execute-watch) and paste the output here. Both will contain all the information what went wrong - maybe your watch execution failed somewhere else.
--Alex
---
### Author:  [@mtarimo](https://discuss.elastic.co/u/mtarimo)
#### Post date: [October 5, 2016, 1:54pm UTC](https://discuss.elastic.co/t/watcher-failing-to-send-emails/62141/5 "2016-10-05T13:54:14Z")
The execution only fails on the sending email part.
Below is the output.
{
"\_id": "report\_mno\_mngt\_0-2016-10-05T13:48:08.087Z",
"watch\_record": {
"watch\_id": "report\_mno\_mngt",
"state": "executed",
"trigger\_event": {
"type": "manual",
"triggered\_time": "2016-10-05T13:48:08.087Z",
"manual": {
"schedule": {
"scheduled\_time": "2016-10-05T13:48:08.087Z"
}
}
},
"input": {
"none": {}
},
"condition": {
"always": {}
},
"messages": [],
"result": {
"execution\_time": "2016-10-05T13:48:08.087Z",
"execution\_duration": 52304,
"input": {
"type": "none",
"status": "success",
"payload": {}
},
"condition": {
"type": "always",
"status": "success",
"met": true
},
"actions": [
{
"id": "work",
"type": "email",
"status": "failure",
"reason": "MessagingException[failed to send email with subject [Daily MNO Snapshot] via account [work]]; nested: SendFailedException[Invalid Addresses]; nested: SMTPAddressFailedException[554 5.7.1 [mtarimo@aimgroup.co.tz](mailto:mtarimo@aimgroup.co.tz): Recipient address rejected: Access denied\n]; "
}
]
}
}
}
---
### Author:  [@spinscale](https://discuss.elastic.co/u/spinscale)
#### Post date: [October 5, 2016, 2:08pm UTC](https://discuss.elastic.co/t/watcher-failing-to-send-emails/62141/6 "2016-10-05T14:08:59Z")
Hey,
this is not a watcher error, but a misconfiguration of your mailserver, which rejects that incoming email. Or you may be missing credentials in your watcher configuration to be allowed to send email. The important part is
```auto
554 5.7.1 mtarimo@aimgroup.co.tz: Recipient address rejected: Access denied
```
which is a direct reply from your mail server.
--Alex
---
### Author:  [@mtarimo](https://discuss.elastic.co/u/mtarimo)
#### Post date: [October 5, 2016, 2:17pm UTC](https://discuss.elastic.co/t/watcher-failing-to-send-emails/62141/7 "2016-10-05T14:17:27Z")
Hi Alex,
I am using the elastic cloud service. I have no access to the watcher configurations.
I have followed the steps to allow watcher to send out emails, which is to "whitelist" the emails from the elastic cloud console. I received the watcher whitelist request, which i accepted.
From the receiving part, we are using google email service.
Thanks,
Michael
---
### Author:  [@mtarimo](https://discuss.elastic.co/u/mtarimo)
#### Post date: [October 5, 2016, 2:23pm UTC](https://discuss.elastic.co/t/watcher-failing-to-send-emails/62141/8 "2016-10-05T14:23:22Z")
I have seen this post as well, but no luck for me.
[https://discuss.elastic.co/t/watcher-send-email-aand-kibana-version/32445/4?u=mtarimo&source\_topic\_id=62141](https://discuss.elastic.co/t/watcher-send-email-aand-kibana-version/32445/4?u=mtarimo&source_topic_id=62141)
---
### Author:  [@mtarimo](https://discuss.elastic.co/u/mtarimo)
#### Post date: [October 9, 2016, 1:06pm UTC](https://discuss.elastic.co/t/watcher-failing-to-send-emails/62141/9 "2016-10-09T13:06:51Z")
Hi Alex,
This has been fixed. There was a problem which was preventing watcher from sending emails out.
Thanks.
[https://discuss.elastic.co/t/watcher-send-email-aand-kibana-version/32445/7?u=mtarimo&source\_topic\_id=62141](https://discuss.elastic.co/t/watcher-send-email-aand-kibana-version/32445/7?u=mtarimo&source_topic_id=62141)
---
### Author:  [@spinscale](https://discuss.elastic.co/u/spinscale)
#### Post date: [October 10, 2016, 8:46am UTC](https://discuss.elastic.co/t/watcher-failing-to-send-emails/62141/10 "2016-10-10T08:46:59Z")
Awesome, thanks so much for the update, Michael!
--Alex
---
### Author:  [@system](https://discuss.elastic.co/u/system)
#### Post date: [July 6, 2017, 1:42pm UTC](https://discuss.elastic.co/t/watcher-failing-to-send-emails/62141/11 "2017-07-06T13:42:40Z")