# When logging on to Kibana after install, it 'hangs' on the 'Select your space' page

**URL:** https://discuss.elastic.co/t/when-logging-on-to-kibana-after-install-it-hangs-on-the-select-your-space-page/248687
**Category:** Kibana
**Created:** [September 15, 2020, 2:00pm UTC](https://discuss.elastic.co/t/when-logging-on-to-kibana-after-install-it-hangs-on-the-select-your-space-page/248687 "2020-09-15T14:00:01Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![shvanwijlen](https://avatars.discourse-cdn.com/v4/letter/s/e99b99/32.png) [@shvanwijlen](https://discuss.elastic.co/u/shvanwijlen)
#### Post date: [September 15, 2020, 2:00pm UTC](https://discuss.elastic.co/t/when-logging-on-to-kibana-after-install-it-hangs-on-the-select-your-space-page/248687/1 "2020-09-15T14:00:01Z")

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Hi, I freshly installed Elasticsearch (trial license), then ran the elasticsearch-setup-passwords.bat and setup the passwords. Then I copied the Kibana zip contents and ran kibana.bat. I got all sorts of [logical] access errors so added to kibana.yml the following entries 🙂

elasticsearch.username: "kibana\_system"  
elasticsearch.password: "\<\>"  
#xpack.monitoring.elasticsearch.username: "kibana\_system"  
#xpack.monitoring.elasticsearch.password: "\<\>"  
xpack.security.encryptionKey: "\<\>"  
xpack.reporting.encryptionKey: "\<\>"  
xpack.encryptedSavedObjects.encryptionKey: "\<\>"  
(I obviously used other passwords and [longer] encryption keys).

Elastic and Kibana run well, elastic is status green, Kibana " http server running at [http://localhost:5601](http://localhost:5601)"

When I then go to [http://localhost:5601/spaces/space\_selector#/tutorial\_directory/sampleData](http://localhost:5601/spaces/space_selector#/tutorial_directory/sampleData) which is I guess the standard place to start, I get a login screen, login as user "kibana\_system", and then I get stuck on a page (see screenshot) where he tries to get me a list of spaces. Even if I let it run for an hour, he does not get out of this.

Yesterday I installed a fresh elastic/kibala install with the basic settings, no authentication, no extra Xpack things. That worked well, but I wanted to use the new data ingest manager, that requires superuser access, so I got into the fresh installing trial license with user access.....

I cannot find other posts on this problem, hope you guys can help!

best regards,  
Simon

 ![image](https://us1.discourse-cdn.com/elastic/original/3X/b/e/be48926564f2d199f0aa5c8dc5fa5c6aea5592f8.png)

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<div class="post-metadata">

### Author: ![warkolm](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/warkolm/32/39224_2.png) [@warkolm](https://discuss.elastic.co/u/warkolm)
#### Post date: [September 15, 2020, 10:25pm UTC](https://discuss.elastic.co/t/when-logging-on-to-kibana-after-install-it-hangs-on-the-select-your-space-page/248687/2 "2020-09-15T22:25:05Z")

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Welcome to our community! 😃

What do your Kibana logs show? What about your browsers console?

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### Author: ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)
#### Post date: [October 13, 2020, 10:25pm UTC](https://discuss.elastic.co/t/when-logging-on-to-kibana-after-install-it-hangs-on-the-select-your-space-page/248687/3 "2020-10-13T22:25:30Z")

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