# When trying elements just an empty popup will appear

**URL:** <https://discuss.elastic.co/t/when-trying-elements-just-an-empty-popup-will-appear/158956>\
**Category:** Kibana\
**Tags:** canvas\
**Created:** [November 30, 2018, 7:21pm UTC](https://discuss.elastic.co/t/when-trying-elements-just-an-empty-popup-will-appear/158956 "2018-11-30T19:21:59Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![zozo6015](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zozo6015/32/12117_2.png) [@zozo6015](https://discuss.elastic.co/u/zozo6015)\
**Post date:** [November 30, 2018, 7:21pm UTC](https://discuss.elastic.co/t/when-trying-elements-just-an-empty-popup-will-appear/158956/1 "2018-11-30T19:21:59Z")

</div>

Hello,

When I am trying to add an element to the workpad it would appear only an empty page. See picture bellow.

 ![05](https://us1.discourse-cdn.com/elastic/original/3X/0/6/0618c8d5fd4e6544fe2eab9bbb6cb7be8a7dcb8f.jpeg)

---

<div class="post-metadata">

**Author:** ![Catherine\_Liu](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/catherine_liu/32/34294_2.png) [@Catherine\_Liu](https://discuss.elastic.co/u/Catherine_Liu)\
**Post date:** [November 30, 2018, 7:25pm UTC](https://discuss.elastic.co/t/when-trying-elements-just-an-empty-popup-will-appear/158956/2 "2018-11-30T19:25:31Z")

</div>

@zozo6015 Can you provide more information about the environment you're running Canvas on, like the browser you're using and which OS you're on as well as the Kibana version of your instance?

---

<div class="post-metadata">

**Author:** ![zozo6015](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/zozo6015/32/12117_2.png) [@zozo6015](https://discuss.elastic.co/u/zozo6015)\
**Post date:** [November 30, 2018, 7:30pm UTC](https://discuss.elastic.co/t/when-trying-elements-just-an-empty-popup-will-appear/158956/3 "2018-11-30T19:30:06Z")

</div>

I am trying to use canvas on macos mojave, both safari and firefox. Latest version of kibana: 6.5.1. On safari canvas won't even open it just hang on Canvas is loading and it stays there forever. That happen no matter what space I am using.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [December 28, 2018, 7:30pm UTC](https://discuss.elastic.co/t/when-trying-elements-just-an-empty-popup-will-appear/158956/4 "2018-12-28T19:30:14Z")

</div>

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.