# Why can't some data be displayed?

**URL:** <https://discuss.elastic.co/t/why-cant-some-data-be-displayed/302983>\
**Category:** APM\
**Tags:** ui\
**Created:** [April 22, 2022, 6:30am UTC](https://discuss.elastic.co/t/why-cant-some-data-be-displayed/302983 "2022-04-22T06:30:02Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![wajika](https://avatars.discourse-cdn.com/v4/letter/w/977dab/32.png) [@wajika](https://discuss.elastic.co/u/wajika)\
**Post date:** [April 22, 2022, 6:30am UTC](https://discuss.elastic.co/t/why-cant-some-data-be-displayed/302983/1 "2022-04-22T06:30:02Z")

</div>

![1](https://us1.discourse-cdn.com/elastic/original/3X/6/4/64f61ed00340aaa43e75db07e2e56e710c909d0f.png)  
 ![2](https://us1.discourse-cdn.com/elastic/original/3X/0/5/05562cf6a54d28643a63d55f1b6115b1af52421a.png)

Even if the range interval is directly selected, it is still empty

 ![3](https://us1.discourse-cdn.com/elastic/original/3X/a/b/ab41d903835270680e68a6f2cadc8dff99927442.png)

Is it me doing it wrong?

---

<div class="post-metadata">

**Author:** ![gbamparop](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/gbamparop/32/95936_2.png) [@gbamparop](https://discuss.elastic.co/u/gbamparop)\
**Post date:** [April 26, 2022, 8:27am UTC](https://discuss.elastic.co/t/why-cant-some-data-be-displayed/302983/2 "2022-04-26T08:27:44Z")

</div>

Hello,

Could you please provide some information for the following:

- Which agent version are you using?
- What is the sampling rate for this service and for other services that are part of this trace?
- Which is the "entry" service for this trace and are there any non-instrumented services part of the trace?

Could you search in discover if there are any spans / transactions for this trace id? (you can find the trace id in the url).

You could also check if there are any sampled transactions for this transaction name: `service.name: "Lonsid_ASC_Web_Host" AND transaction.type: "request" AND transaction.name: "POST asc/IoT/ActiveFilterAndWarrantyCard" AND processor.event: "transaction" AND transaction.sampled: true`

Thanks,

---

<div class="post-metadata">

**Author:** ![wajika](https://avatars.discourse-cdn.com/v4/letter/w/977dab/32.png) [@wajika](https://discuss.elastic.co/u/wajika)\
**Post date:** [April 28, 2022, 3:04am UTC](https://discuss.elastic.co/t/why-cant-some-data-be-displayed/302983/3 "2022-04-28T03:04:58Z")

</div>

apm agent version：7.16.3  
sampling rate:

```auto
  "ElasticApm": {
    "LogLevel": "Info",
    "ServerName": "Lonsid_ASC_Web_Host",
    "TransactionSampleRate": 1.0,
    "CaptureBody": "all",
    "CaptureBodyContentTypes": "*",
    "SanitizeFieldNames": "password, passwd, pwd",
    "CloudProvider": "none"
  }

```

`You could also check if there are any sampled transactions for this transaction name`  
It can be seen that there is data in other time periods.

 ![kibana.lonsid.cn](https://us1.discourse-cdn.com/elastic/original/3X/a/7/a7d7fdd515e7da0d0b0f82196d82ecb2b9e0762f.png)  
As for you saying "there any non-instrumented services part of the trace", if you are referring to those services marked by the red box, then I am sure that the apm agent has been installed.

`Could you search in discover if there are any spans / transactions for this trace id?`

If the page does not return any results, how should I get the keyword (trace.id)?

 ![kibana-dev.lonsid.cn2](https://us1.discourse-cdn.com/elastic/original/3X/2/c/2c2629875abe037996f4561427a91673be7cc18e.png)

`/services/Lonsid_ASC_Web_Host/transactions/view?kuery=&rangeFrom=2022-04-20T05:29:00.000Z&rangeTo=2022-04-20T05:33:00.000Z&environment=ENVIRONMENT_ALL&transactionName=POST%20asc%2FIoT%2FActiveFilterAndWarrantyCard&transactionType=request&latencyAggregationType=avg&comparisonEnabled=true&comparisonType=day`  
Even looking at the redirected URLs, I can't find any clues.

Results for `service.name: "Lonsid_ASC_Web_Host" AND transaction.type: "request" AND transaction.name: "POST asc/IoT/ActiveFilterAndWarrantyCard" AND processor.event: "transaction" AND transaction.sampled: true`

 ![discover](https://us1.discourse-cdn.com/elastic/original/3X/8/7/87af22227f65f4f78fd55e7c49fea17f171333fa.png)

---

<div class="post-metadata">

**Author:** ![gbamparop](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/gbamparop/32/95936_2.png) [@gbamparop](https://discuss.elastic.co/u/gbamparop)\
**Post date:** [May 4, 2022, 11:14am UTC](https://discuss.elastic.co/t/why-cant-some-data-be-displayed/302983/4 "2022-05-04T11:14:13Z")

</div>

Hello,

Thanks for sharing this information.

> [@wajika](#):
>
> apm agent version：7.16.3

Is this the version of the elastic stack? Could you please also send the .NET agent version that you are using?

> [@wajika](#):
>
> As for you saying "there any non-instrumented services part of the trace", if you are referring to those services marked by the red box, then I am sure that the apm agent has been installed.

Are there any non-instrumented services the cluster, in general, that might be part of the trace that includes this service? I am asking because if there are services that set the sampled flag to false, the decision is honoured by the instrumented service (see [Supportability configuration options | APM .NET Agent Reference [1.x] | Elastic](https://www.elastic.co/guide/en/apm/agent/dotnet/current/config-supportability.html#config-trace-context-ignore-sampled-false))

> [@wajika](#):
>
> ```auto
> "TransactionSampleRate": 1.0,
> 
> ```

Is this transaction sample rate the same for all the services?

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [May 25, 2022, 7:14am UTC](https://discuss.elastic.co/t/why-cant-some-data-be-displayed/302983/5 "2022-05-25T07:14:37Z")

</div>

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.