# Workplace Search ServiceNow Connector

**URL:** <https://discuss.elastic.co/t/workplace-search-servicenow-connector/296340>\
**Category:** Elastic Search\
**Tags:** elastic-workplace-search\
**Created:** [February 4, 2022, 8:15pm UTC](https://discuss.elastic.co/t/workplace-search-servicenow-connector/296340 "2022-02-04T20:15:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ymoriarty](https://avatars.discourse-cdn.com/v4/letter/y/ebca7d/32.png) [@ymoriarty](https://discuss.elastic.co/u/ymoriarty)\
**Post date:** [February 4, 2022, 8:15pm UTC](https://discuss.elastic.co/t/workplace-search-servicenow-connector/296340/1 "2022-02-04T20:15:45Z")

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This doc [Connecting ServiceNow | Workplace Search Guide [7.17] | Elastic](https://www.elastic.co/guide/en/workplace-search/current/workplace-search-servicenow-connector.html) says the ServiceNow connector indexes "items". What is meant by items? What category of data is this? I use ServiceNow and do not have a type of data known as items. Does the connector index change tickets from ServiceNow? THanks.

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**Author:** ![Sean\_Story](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/sean_story/32/69987_2.png) [@Sean\_Story](https://discuss.elastic.co/u/Sean_Story)\
**Post date:** [February 4, 2022, 8:34pm UTC](https://discuss.elastic.co/t/workplace-search-servicenow-connector/296340/2 "2022-02-04T20:34:01Z")

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Hi @ymoriarty ,

Thanks for identifying this gap in our docs. That should read `Requested Items`, not `Items`. As in [Requests -\> Items](https://docs.servicenow.com/bundle/rome-servicenow-platform/page/use/service-catalog-requests/task/t_AddNewRequestItems.html). I'll get that fixed.

It does not index change tickets. If you have a support relationship with Elastic, please submit that as an Enhancement Request.

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**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\
**Post date:** [October 31, 2022, 2:48am UTC](https://discuss.elastic.co/t/workplace-search-servicenow-connector/296340/3 "2022-10-31T02:48:07Z")

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