# X-Pack Error generating PDF report **URL:** \ **Category:** Elasticsearch\ **Created:** [February 1, 2017, 4:58pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556 "2017-02-01T16:58:24Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![lmalossi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lmalossi/32/14766_2.png) [@lmalossi](https://discuss.elastic.co/u/lmalossi)\ **Post date:** [February 1, 2017, 4:58pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/1 "2017-02-01T16:58:24Z")
I get the following error where trying to generate report. ![](https://us1.discourse-cdn.com/elastic/original/2X/6/6399850de3eb8bef1d5e9966954508acd030cad2.png) I'm on Kibana and ES 5.1.2 with X-Pack Trial thanks ---
**Author:** ![Bargs](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bargs/32/5429_2.png) [@Bargs](https://discuss.elastic.co/u/Bargs)\ **Post date:** [February 2, 2017, 10:21pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/2 "2017-02-02T22:21:32Z")
Hmmm that's a new one to me. I wonder if PhantomJS isn't started for some reason. Have you tried restarting Kibana? Do you have any sort of firewall rules that might block the port on localhost listed in the error? ---
**Author:** ![lmalossi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lmalossi/32/14766_2.png) [@lmalossi](https://discuss.elastic.co/u/lmalossi)\ **Post date:** [February 3, 2017, 9:59am UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/3 "2017-02-03T09:59:33Z")
I restarted Kibana and the problem persists. I cannot firewall as everything is on the same machine ---
**Author:** ![Bargs](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/bargs/32/5429_2.png) [@Bargs](https://discuss.elastic.co/u/Bargs)\ **Post date:** [February 3, 2017, 8:49pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/4 "2017-02-03T20:49:16Z")
Is localhost not in your hosts file perhaps? @Brandon_Kobel do you have any other ideas or good diagnostic questions? ---
**Author:** ![Brandon\_Kobel](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/brandon_kobel/32/14829_2.png) [@Brandon\_Kobel](https://discuss.elastic.co/u/Brandon_Kobel)\ **Post date:** [February 3, 2017, 9:43pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/5 "2017-02-03T21:43:47Z")
@lmalossi if you watch your list of running processes, and generate a report, do you see one named 'phantomjs'? ---
**Author:** ![lmalossi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lmalossi/32/14766_2.png) [@lmalossi](https://discuss.elastic.co/u/lmalossi)\ **Post date:** [February 6, 2017, 1:37pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/6 "2017-02-06T13:37:33Z")
No, I don't see anything with that name ---
**Author:** ![Brandon\_Kobel](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/brandon_kobel/32/14829_2.png) [@Brandon\_Kobel](https://discuss.elastic.co/u/Brandon_Kobel)\ **Post date:** [February 6, 2017, 1:54pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/7 "2017-02-06T13:54:32Z")
@lmalossi which OS is Kibana running on, and how did you install Kibana (rpm/deb/tar/zip)? ---
**Author:** ![Joe\_Fleming](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/joe_fleming/32/3561_2.png) [@Joe\_Fleming](https://discuss.elastic.co/u/Joe_Fleming)\ **Post date:** [February 6, 2017, 4:38pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/8 "2017-02-06T16:38:58Z")
Have you made any modifications to the configuration in your `kibana.yml`? ---
**Author:** ![lmalossi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lmalossi/32/14766_2.png) [@lmalossi](https://discuss.elastic.co/u/lmalossi)\ **Post date:** [February 15, 2017, 9:23am UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/9 "2017-02-15T09:23:52Z")
Hi, kibana is on SLES 12 installed with RPM ---
**Author:** ![lmalossi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lmalossi/32/14766_2.png) [@lmalossi](https://discuss.elastic.co/u/lmalossi)\ **Post date:** [February 15, 2017, 9:25am UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/10 "2017-02-15T09:25:30Z")
apart from making kibana listen on a specific IP address none ---
**Author:** ![Brandon\_Kobel](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/brandon_kobel/32/14829_2.png) [@Brandon\_Kobel](https://discuss.elastic.co/u/Brandon_Kobel)\ **Post date:** [February 15, 2017, 12:34pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/11 "2017-02-15T12:34:02Z")
@lmalossi would you mind executing `nslookup localhost` from the server and pasting your response here? ---
**Author:** ![lmalossi](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/lmalossi/32/14766_2.png) [@lmalossi](https://discuss.elastic.co/u/lmalossi)\ **Post date:** [February 15, 2017, 12:52pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/12 "2017-02-15T12:52:01Z")
nslookup localhost doesn't work because localhost is not registered in DNS. Nslookup queries the dns. ---
**Author:** ![Brandon\_Kobel](https://sea2.discourse-cdn.com/elastic/user_avatar/discuss.elastic.co/brandon_kobel/32/14829_2.png) [@Brandon\_Kobel](https://discuss.elastic.co/u/Brandon_Kobel)\ **Post date:** [February 15, 2017, 3:33pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/13 "2017-02-15T15:33:29Z")
@lmalossi then let's `ping localhost` to make sure that it's resolving to 127.0.0.1 ---
**Author:** ![system](https://us1.discourse-cdn.com/elastic/original/3X/1/a/1ac57faf039f6b580b3f104ef42a2a89e41014de.png) [@system](https://discuss.elastic.co/u/system)\ **Post date:** [March 15, 2017, 3:33pm UTC](https://discuss.elastic.co/t/x-pack-error-generating-pdf-report/73556/14 "2017-03-15T15:33:36Z")
This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.