Can't get licence trial extension and can't pay for subscription

kingsley.ohia
Wed, 23 Oct 2024 07:36:15 +0000
Elasticsearch

Hello everyone. I need some assistance with my licence, please. We are currently trialling the Platinum licence, which is due to expire in one hour. I have been trying to contact Elastic since last Thursday to request an extension of the trial period, but I have yet to receive a response (I even tried the contact us page). I also cannot find any option to pay for the licence upgrade on Elastic subscription page. My Elasticsearch is hosted on my server, so we are not using the cloud version.

Am I missing something? Could someone please provide instructions or a link to pay for the subscription or someone who can help me with this please?

11 posts - 3 participants