@Badger Its an object that contains the fields.
here is the rubydebug output
{
"@timestamp" => 2020-07-17T18:29:01.629Z,
"@version" => "1",
"result" => {
"inc_active" => {
"display_value" => "true",
"value" => "true"
},
"inc_additional_assignee_list" => {
"display_value" => "windows",
"value" => "windows"
},
"inc_approval.display_value" => {
"display_value" => "1",
"value" => "1"
},
"inc_due_date" => {
"display_value" => "0",
"value" => "0"
},
"inc_close_notes" => {
"display_value" => " NA",
"link" => "https://prod.service-now.com/api/now/table/7bd1900ae45",
"value" => "NA"
},
"inc_u_remove_device_from_local" => {
"display_value" => nil,
"value" => ""
},
"inc_u_subject" => {
"display_value" => "High Visibility Notification OPEN Problem 663: Failure rate increase on Database ser",
"value" => "High Visibility Notification OPEN Problem 663: Failure rate increase on Database ser"
},
"inc_approval_set" => {
"display_value" => "",
"value" => ""
},