APM agent could not connect to APM server

Elastic Observability APM
1

Hi, I have installed APM Java agent(elastic-apm-agent-1.25.0) and instrumented IBM Websphere JVM, however I see the following error in the agent log

2021-09-07 15:40:58,900 [elastic-apm-server-reporter] ERROR co.elastic.apm.agent.report.IntakeV2ReportingEventHandler - Error trying to connect to APM Server at http://mifrd14243.glicus.com:8200/intake/v2/events. Some details about SSL configurations corresponding the current connection are logged at INFO level.
2021-09-07 15:40:58,900 [elastic-apm-server-reporter] ERROR co.elastic.apm.agent.report.IntakeV2ReportingEventHandler - Failed to handle event of type JSON_WRITER with this error: connect timed out
2021-09-07 15:40:58,900 [elastic-apm-server-reporter] DEBUG co.elastic.apm.agent.report.IntakeV2ReportingEventHandler - Event handling failure
java.net.SocketTimeoutException: connect timed out
	at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:236) ~[?:1.8.0]
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:218) ~[?:1.8.0]
	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:183) ~[?:1.8.0]
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:403) ~[?:1.8.0]
	at java.net.Socket.connect(Socket.java:682) ~[?:1.8.0]
	at sun.net.NetworkClient.doConnect(NetworkClient.java:187) ~[?:1.8.0]
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:494) ~[?:1.8.0]
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:589) ~[?:1.8.0]
	at sun.net.www.http.HttpClient.<init>(HttpClient.java:256) ~[?:1.8.0]
	at sun.net.www.http.HttpClient.New(HttpClient.java:360) ~[?:1.8.0]
	at sun.net.www.http.HttpClient.New(HttpClient.java:378) ~[?:1.8.0]
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:1238) ~[?:1.8.0]
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1174) ~[?:1.8.0]
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1068) ~[?:1.8.0]
	at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:1002) ~[?:1.8.0]
	at co.elastic.apm.agent.report.AbstractIntakeApiHandler.startRequest(AbstractIntakeApiHandler.java:104) ~[?:?]
	at co.elastic.apm.agent.report.IntakeV2ReportingEventHandler.startRequest(IntakeV2ReportingEventHandler.java:145) ~[?:?]
	at co.elastic.apm.agent.report.IntakeV2ReportingEventHandler.handleEvent(IntakeV2ReportingEventHandler.java:87) [?:?]
	at co.elastic.apm.agent.report.IntakeV2ReportingEventHandler.onEvent(IntakeV2ReportingEventHandler.java:65) [?:?]
	at co.elastic.apm.agent.report.IntakeV2ReportingEventHandler.onEvent(IntakeV2ReportingEventHandler.java:36) [?:?]
	at co.elastic.apm.agent.shaded.lmax.disruptor.BatchEventProcessor.processEvents(BatchEventProcessor.java:168) [?:?]
	at co.elastic.apm.agent.shaded.lmax.disruptor.BatchEventProcessor.run(BatchEventProcessor.java:125) [?:?]
	at java.lang.Thread.run(Thread.java:818) [?:2.9 (11-06-2019)]
2021-09-07 15:40:58,900 [elastic-apm-server-reporter] INFO  co.elastic.apm.agent.report.IntakeV2ReportingEventHandler - Backing off for 36 seconds (+/-10%)
2

Hi and thanks for your question.

Looks like a connection issue.
Check out this troubleshooting guide: Troubleshooting | APM Java Agent Reference [1.x] | Elastic.

Let us know if that helped. If it didn't, please update this thread with whatever you've found out along the way.

3

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