Resolved. Thanks for your explanation. I changed value as lowercase in query and then query brings back results as expected.
Checked mapping -
"name" : {
"type" : "text",
"index_options" : "offsets"
},
Also found these settings from Mapping
"settings" : {
"index" : {
"number_of_shards" : "5",
"provided_name" : "XXXXXXX",
"gc_deletes" : "24h",
"creation_date" : "1578423989207",
"analysis" : {
"analyzer" : {
"keyword_lowercase" : {
"filter" : [
"lowercase"
],
"type" : "custom",
"tokenizer" : "keyword"
}
}
},