Workplace Search ServiceNow Connector

This doc Connecting ServiceNow | Workplace Search Guide [7.17] | Elastic says the ServiceNow connector indexes "items". What is meant by items? What category of data is this? I use ServiceNow and do not have a type of data known as items. Does the connector index change tickets from ServiceNow? THanks.

Hi @ymoriarty ,

Thanks for identifying this gap in our docs. That should read Requested Items, not Items. As in Requests -> Items. I'll get that fixed.

It does not index change tickets. If you have a support relationship with Elastic, please submit that as an Enhancement Request.

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