Turns out this was because the environment variables in apache were removed on the server. I removed them locally and starting seeing the same behavior, where it wasn't setting the name or getting all of the spans. Put the environment variables back into apache on the server and all was good. Case closed!
It still bothers me that the spreadsheet shows that S3, DynamoDB, Redis, and other services are supported, but there is no icon or prefix for those. Only database as far as I can tell.