Authenticaton error installing APM Agent

If you are asking about a problem you are experiencing, please use the following template, as it will help us help you. If you have a different problem, please delete all of this text :slight_smile:

TIP 1: select at least one tag that further categorizes your topic. For example server for APM Server related questions, java for questions regarding the Elastic APM Java agent, or ui for questions about the APM App within Kibana.

TIP 2: Check out the troubleshooting guide first. Not only will it help you to resolve common problems faster but it also explains in more detail which information we need before we can properly help you.

Kibana version:

Elasticsearch version: 8.6.0

APM Server version:

APM Agent language and version: 8.6.0 C#

Browser version:

Original install method (e.g. download page, yum, deb, from source, etc.) and version:
Windows download form quickstart

Fresh install or upgraded from other version?
Fresh

Is there anything special in your setup? For example, are you using the Logstash or Kafka outputs? Are you using a load balancer in front of the APM Servers?

Nothing special

Description of the problem including expected versus actual behavior. Please include screenshots (if relevant):

I'm trying to install APM Agent on my local to connect with my company dev elastic environment.
I did it successfully with 2 personal elastic trial accounts. Just following the quick start with cloud.

But with my company elastic-kibana dev environment I got the following error when installing the APM agent from windows console:

{"log.level":"info","@timestamp":"2023-06-07T10:51:08.152-0600","log.origin":{"file.name":"cmd/enroll_cmd.go","file.line":407},"message":"Generating self-signed certificate for Fleet Server","ecs.version":"1.6.0"}
{"log.level":"info","@timestamp":"2023-06-07T10:51:10.522-0600","log.origin":{"file.name":"cmd/enroll_cmd.go","file.line":803},"message":"Fleet Server - Starting: spawned pid '142512'","ecs.version":"1.6.0"}
{"log.level":"info","@timestamp":"2023-06-07T10:51:14.537-0600","log.origin":{"file.name":"cmd/enroll_cmd.go","file.line":803},"message":"Fleet Server - Error - info fail [401 Unauthorized] {\"error\":{\"root_cause\":[{\"type\":\"security_exception\",\"reason\":\"unable to authenticate with provided credentials and anonymous access is not allowed for this request\",\"additional_unsuccessful_credentials\":\"oauth2 token: invalid token\",\"header\":{\"WWW-Authenticate\":[\"Basic realm=\\\"security\\\" charset=\\\"UTF-8\\\"\",\"Bearer realm=\\\"security\\\"\",\"ApiKey\"]}}],\"type\":\"security_exception\",\"reason\":\"unable to authenticate with provided credentials and anonymous access is not allowed for this request\",\"additional_unsuccessful_credentials\":\"oauth2 token: invalid token\",\"header\":{\"WWW-Authenticate\":[\"Basic realm=\\\"security\\\" charset=\\\"UTF-8\\\"\",\"Bearer realm=\\\"security\\\"\",\"ApiKey\"]}},\"status\":401}","ecs.version":"1.6.0"}
Error: fleet-server failed: context canceled

Steps to reproduce:

  1. Go to management tab -> Fleet
  2. Click Add Fleet Server button
  3. Choose Quickstart
  4. Click Continue with default Fleet Server Host
  5. Copy windows power shell script
    6.Execute it

Errors in browser console (if relevant):
No
Provide logs and/or server output (if relevant):

This topic was automatically closed 28 days after the last reply. New replies are no longer allowed.