Cluster Died during Downgrade. We are dead in the water

We've had ElasticCloud for a long time and tried to downgrade and it somehow messed up and created multiple shards. Ours is stuck in a bad state and we can't do anything. The backups are too old. Anything we can do. Any thoughts as we are dead in the water:

Our cluster Id is this: 89c714

Hi @Mike_Maddox

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