Cluster Died during Downgrade. We are dead in the water


(Mike Maddox) #1

We've had ElasticCloud for a long time and tried to downgrade and it somehow messed up and created multiple shards. Ours is stuck in a bad state and we can't do anything. The backups are too old. Anything we can do. Any thoughts as we are dead in the water:

Our cluster Id is this: 89c714


(Greg Marzouka) #2

Hi @Mike_Maddox

For Elastic Cloud support, please see https://www.elastic.co/cloud/as-a-service/support.

Thanks,
Greg


(system) #3

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