Context: Gateway Timeout while click on View Surrounding Documents in kibana

[ravish9370 (ravish jain)]

We’re seeing gateway timeout error while clicking on view surrounding documents button in Kibana for any given transaction. In management --> Advance settings --> under "context:tieBreakerFields" , I have added some fields "@timestamp, log_type, x-global-transaction-id, message, uri_path" for sorting of docs. Still getting the same error.

. Need help to resolve it.

Error: Gateway Timeout
at respond (https://digital-logging.bjs.com/bundles/vendors.bundle.js?v=16588:111:161556)
at checkRespForFailure (https://digital-logging.bjs.com/bundles/vendors.bundle.js?v=16588:111:160796)
at https://digital-logging.bjs.com/bundles/vendors.bundle.js?v=16588:105:285566
at processQueue (https://digital-logging.bjs.com/bundles/vendors.bundle.js?v=16588:58:132456)
at https://digital-logging.bjs.com/bundles/vendors.bundle.js?v=16588:58:133349
at Scope.$digest (https://digital-logging.bjs.com/bundles/vendors.bundle.js?v=16588:58:144239)
at Scope.$apply (https://digital-logging.bjs.com/bundles/vendors.bundle.js?v=16588:58:147018)
at done (https://digital-logging.bjs.com/bundles/vendors.bundle.js?v=16588:58:100026)
at completeRequest (https://digital-logging.bjs.com/bundles/vendors.bundle.js?v=16588:58:104697)
at XMLHttpRequest.xhr.onload (https://digital-logging.bjs.com/bundles/vendors.bundle.js?v=16588:58:105435)

[jbudz (Jon Budzenski)]

Can you share what Kibana's route to Elasticsearch looks like? If there's a proxy or load balancer in front, you may need to increase the timeout.

[ravish9370 (ravish jain)]

We are connecting kibana to elastic search via load balancer. Idle timeout in LB is set to 60 secs. Also in kibana.yml , we have changed elastic search timeout to 180 sec. Still query is getting timeout in 30 seconds.
Please see attached screenshot and kibana.yml