Update: I have tried the method proposed by TimV to add a new superuser and resetting the password for other users. This is the error that I received.
{
"error" : {
"root_cause" : [
{
"type" : "unavailable_shards_exception",
"reason" : "[.security-7][0] [1] shardIt, [0] active : Timeout waiting for [1m], request: indices:data/write/update"
}
],
"type" : "unavailable_shards_exception",
"reason" : "[.security-7][0] [1] shardIt, [0] active : Timeout waiting for [1m], request: indices:data/write/update"
},
"status" : 503
}