How to Detect Error from Mobile for IOS and Android in Synthetic

Elastic Observability Synthetics
1

Hello Elastic,

I have an issue where our application portal couldn't access through mobile IOS, and it seems like for Android is accessible.

How do we help the team to detect the error by using Synthetic? Can this be configured from the script?

This application is crucial as the whole company is using it.

Thanks!

2

Hi @aisyaharifin,

Is this an error originating from a device native application or a website running on a device browser? If it's the latter depending on the technologies used I would have thought you could pick up the error using the RUM agent.

On the synthetic monitoring side, I think you can emulate the device using the Playwright devices option under the playwrightOptions. There is an example in this thread for Chrome that you could adapt using an Android device compatible with the Playwright option.

Let us know if that works for you.

3

Hi @carly.richmond , thank you for your reply.

I believe the error originating from the device native application as in website browser its working fine.

Will look into the options, thank you for your help.