The version of Elasticsearch you are running was released over 4 years ago and has been EOL and unsupported a long, long time. I would recommend upgrading to a recent and supported version, ideally the latest 9.x, and check whether the reported issue is still present there.
I do unfortunately not have time to look through 4 years worth of potential issues and fixes or set up environments to try and recreate it. I would recommend you test it yourself with a new and supported version (ideally the latest) as I assume you know how to recreate the issue.
You should anyways inform them they are using an unsupported version from 4+ years ago? And also inform whichever team looks after these installations!?
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